Rowan · 12 hours ago
Store Manager
Salem, NH
Full-time
Onsite
Mid, Senior Level
$65K/yr - $75K/yr
3+ years expRowan is a retail company focused on ear piercing services, and they are seeking a Store Manager to oversee daily operations. The role involves ensuring exceptional customer service, leading a team, managing inventory, and driving sales while maintaining a clean and safe environment.
RetailShopping
Responsibilities
Create a warm, welcoming, celebratory atmosphere, greet and engage with customers
Customer-obsessed, working on the selling floor shoulder to shoulder with your teams, leading by example and delivering celebratory customer service, ensuring every customer enjoys a joyful and memorable ear piercing experience
Help customers and their friends and family choose and style their ears with Rowan jewelry
Handle customer inquiries, concerns, and complaints with professionalism and a focus on customer satisfaction
Maintain a clean, welcoming, and safe studio environment at all times
Engage with the local community to drive brand awareness, traffic and appointments
Lead, coach, and develop a team of studio staff, including Nurse Piercers and Sales Associates, to ensure consistent delivery of exceptional customer service and adherence to Rowan’s Clinical Safety standards and protocols
Accountable for meeting Studio targets and overall performance, driving revenue growth and creating a performance-oriented culture by setting clear expectations and targets for the Studio team
Foster a positive and inclusive team culture that reflects Rowan’s values and mission, bringing out the best in the Studio team and helping all team members meet and exceed their goals
Schedule staff within labor allocations to ensure optimal coverage while achieving payroll plans and audit for payroll accuracy, Manage time-off requests, and handle any staffing issues as they arise
Recruit for open studio positions
Oversee all aspects inventory management, prioritizing Studio compliance to policies and standard operating procedures, while ensuring inventory control through POS accuracy and loss prevention measures
Meet or exceed individual and Studio sales targets and performance metrics, including average order value, revenue to target, and increasing LTV by effectively communicating the value of Rowan’s services and products to customers, converting piercing customers to non piercing jewelry customers, and coaching and helping team members achieve their targets as well
Drive sales and profitability by meeting or exceeding targets through optimized appointments, inventory sell-through, and ensuring proper daily team coverage to meet customer demand
Ensure all visual merchandising standards are met and that product presentation, displays and fixtures are reflective of brand guidelines and standards
Ensure compliance with all health and safety regulations, particularly regarding ear piercing procedures
Ensure the studio and selling floor are neat, clean, organized, and reflects the brand image at all times
Train and onboard new staff members, ensuring they understand Rowan’s procedures, safety protocols, customer experience standards and product knowledge
Leverage coaching and feedback to continually develop a diverse Studio team
Provide ongoing training and development opportunities to staff to enhance their skills and knowledge
Prepare and submit reports on studio performance, including sales, customer feedback, and operational opportunities
Ensure studio budgets, track expenses, and financial targets are met
Coordinate with corporate teams on marketing initiatives, product launches, and other company-wide activities
Qualification
Required
Proven experience in a retail management role for 3-5 years, preferably in a similar service-oriented environment
Proven strong leadership skills with the ability to inspire, motivate and develop a team
Customer-obsessed, you love being on a selling floor with your team leading by example and delivering exceptional, memorable customer experiences
Proven track record of driving sales and optimizing store profitability
Excellent customer service skills with a passion for creating memorable experiences
Ability to work a flexible schedule, including weekends and holidays
Thrives in a fast-paced environment, able to adapt to multiple priorities while ensuring daily expected standards and financial goals are met
Comfortable using technology, software systems and POS
Deep understanding of retail operations, including inventory management and visual merchandising
Strong organizational and multitasking abilities
Excellent verbal and written communication skills
Proficient working in Google Suite (Calendar, Gmail, Sheets, and Documents)
Analytical skills, including basic retail math, calculating inventory on-hands, tracking sales
The role involves tasks that may include climbing ladders, bending, lifting, pushing, and reaching above and below the waist
The ability to lift up to 25 pounds is required
Standing for a full 8-hour shift is a regular part of this role
Preferred
Jewelry experience a plus
Knowledge of health and safety regulations, particularly related to piercing, is a plus
Benefits
Paid accrued Vacation and Sick Time for full-time employees.
Medical/Dental/Vision Health Plans for full time employees.
Employee Assistance Program (EAP) Resources.
401k and Roth IRA Plans.
Generous employee discounts on our amazing products and services!
Team Member Referral Bonus plan for Studio positions.
Company
Rowan
Rowan is an ear piercing and jewelry brand for everyone. We believe in “Piercing for All”.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$24MKey Investors
VMG Partners
2021-10-27Series B· $20M
2019-07-24Seed· $4M
Leadership Team
Louisa Schneider
Chief Executive Officer and Founder
Greg Beebe
CFO & COO
Recent News
Company data provided by crunchbase