Terrestris LLC · 1 day ago
Program Support Services Senior
Washington, DC
Full-time
Onsite
Senior Level, Lead/Staff
8+ years expTerrestris LLC is an innovative organization that leverages technology to create better mission outcomes. They are seeking a Program Support Services Senior to provide senior-level administrative, analytical, and operational support to the U.S. Coast Guard’s Third-Party Liability Program.
Management Consulting
No H1B
Responsibilities
Apply critical thinking to examine problems, including identifying important factors, collecting relevant data, and suggesting appropriate solutions
Responsible for effectively collaborating with coworkers to plan and organize work
Responsible for providing guidance and supervision to lower-level clerks
Required to conduct quality assurance reviews of the work performed by lower-level clerks
Responsible for generating, validating, and disseminating reports for internal team utilization
Responsible for providing onboarding support to new team members
Utilize critical thinking abilities to identify obstacles in areas that need improvement and then communicate with the Program Manager to develop effective strategies to overcome them
Attend regular meetings with the Program Manager to address any issues, delegate workload, and engage in discussions regarding ideas for enhancing processes
Review and provide analysis of admission, disposition and injury reports generated by the Composite Health Care Systems (CHCSII)/Integrated Health Information System (IHiS), Tricare contractors, DoD and U.S. Coast Guard Military
Compile data from the medical acute care clinics, emergency rooms, and other clinics where patients were treated as a result of a motor vehicle accident or personal injury
Interview beneficiaries and initiate correspondence to obtain necessary insurance information regarding the injury/accident including the civilian attorney's name, if applicable and then consolidate the information from the patient, accident reports, and medical records into a tort case file
Explain and answer questions from patients and insurance companies on statutes, regulations, and matters applicable to the TPL process
Assist patients in the completion of required forms and documents
Receive and answer requests for information, medical invoices, and liens for TPL claims from civilian attorneys, military legal offices, and government agencies
Draft correspondence, file records, make copies of related correspondence, answer related phone calls and transfer calls to appropriate personnel, perform data entry by way of MS Access and utilize the task feature in MS Outlook to maintain Task List generated by the Government Program Manager
Prepare FMCRA liens to include billing forms and UB92 insurance forms, compile all medical and legal documentation into a case file and forwards completed case files to the Claims and Litigation office at U.S. Coast Guard Headquarters or military legal office having jurisdiction over the case, which adjudicates and collects the reimbursement
Enter each open case into a computer tracking system
Provide support to generate medical liens and route for review and approval and determine if TPL case meets current threshold guidelines
Establish new case files, maintain existing case files and utilize US Coast Guard information services to establish and maintain case files
Review incoming mail and faxes received to determine priority and process, route for action, scan, and email outgoing correspondence
Qualification
Required
The ability to work in the U.S. permanently without sponsorship
An associate degree from a college or university accredited by a regional or national accrediting body
A minimum of (8) years of experience working in a general office setting, including experience in a supervisory role
Ability to effectively communicate, both verbally and in written form, while demonstrating tact and diplomacy
Ability to apply critical thinking to examine problems, including identifying important factors, collecting relevant data, and suggesting appropriate solutions
Benefits
Health
Life
Disability
Financial
Retirement benefits
Paid leave
Professional development
Tuition assistance
Work-life programs
Company
Terrestris LLC
Founded by a Marine Corps Veteran, and Rooted in the USMC values of Honor, Courage, and Commitment; Terrestris, LLC is a service-disabled veteran-owned small business (SDVOSB) and SBA-certified 8(a) firm, specializing in Human Capital solutions, programmatic support, Information Technology, and Science and Technology services.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Alex Horti - MBA, HRM, CRS
Chief Executive Officer
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