State of Idaho · 11 hours ago
WORKFORCE CONSULTANT -Boise
Boise, ID
Full-time
Onsite
Entry Level
1+ years expThe State of Idaho is seeking a Workforce Consultant to support individuals through career transitions and manage unemployment insurance programs. This role involves providing assistance to business customers, determining eligibility for benefits, and conducting investigations related to unemployment insurance tax and benefits.
Human Resources
No H1B
Responsibilities
Answer questions and provide assistance to business customers by phone and email
Provide customers with detailed and clear instructions on eligibility and regulatory requirements related to unemployment insurance tax filing, reporting, and payments
Conduct investigations and document information that is confidential and sensitive in nature
Determine and explain coverage for a variety of issues under the UI program
Issue written determinations and customer correspondence
Conduct daily activities using a variety of computer software applications
Qualification
Required
Experience conducting interviews and documenting information. Typically requires one year of experience OR six months of work experience conducting interviews and documenting information AND six credit hours of college coursework in which effective use of communications skills was clearly emphasized
Experience assisting emotional, difficult or confrontational people and individuals from varying socio/economic/cultural backgrounds. Typically requires one year of work experience assisting emotional, difficult or confrontational people
Experience determining and explaining eligibility or qualifications for programs and services. Typically requires at least six months of work experience determining eligibility or qualifications for programs and services
Experience preparing professional written communication. Typically requires six months of work experience preparing professional written communication, including the creation of letters and other correspondence OR six credit hours college coursework in related field
Experience using computer applications. Typically requires six months of experience using computer applications, including experience using Microsoft Office Suite
Applicants selected for this position will be required to pass a background check
Applicants must be authorized to work for any employer in the United States
Preferred
Candidates who are fluent in both spoken and written English and Spanish are encouraged to apply, but is not a requirement for this position
Benefits
One of the top 5 retirement systems in the Nation (PERSI) that offers a defined lifetime benefit at retirement
2 voluntary supplemental retirement plans including both pre-tax and Roth options
Medical, vision, and dental insurance benefits that become effective first of the month following your hire date. All contributions can be pre-tax
11 paid holidays
Paid sick and vacation that begins accruing on your first day of employment; can be used immediately after accruing (no waiting time)
Paid parental leave
Life insurance for self, spouse, and children
Additional perks and discounts available through medical provider
Public Service Loan Forgiveness (PSLF) Eligibility
Employee assistance program
Company
State of Idaho
As the State of Idaho’s central human resources agency under the Office of the Governor, we provide consultation on various HR issues to state agencies, employees, and Idaho citizens.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Annette Polidori
Human Resource Business Partner II
Brian Smith
Deputy Chief Information Officer
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