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Mejuri · 11 hours ago

Floor Lead (Retail) (Part-time)

Boston

Part-time

Onsite

Mid Level

Mejuri is a modern jewelry brand that emphasizes self-expression and responsible sourcing. The Floor Lead plays a crucial role in driving store success by ensuring exceptional customer service, fostering team development, and managing daily operations effectively.

CrowdsourcingE-CommerceFashionJewelrySupply Chain Management

Responsibilities

Lead by example and validate the quality of the in-store customer experience by communicating, training, and upholding expectations on the team on Mejuri’s Steps of Selling

Maximize results and achievement of Key Performance Indicators (KPIs), by driving own performance as well as the performance and engagement of the team

Ensure positive customer experience and promotion of services offerings including piercing, engraving, and other offerings

Participate as needed in the execution of inventory & cycle counts on a monthly basis, ensuring teams have proper technology in place and troubleshooting guidance where needed

Participate as needed the back of house flow to support in-store sales, phone sales or BOPIS, ensuring efficiency with packaging and order delivery standards

Support in maintaining organizational integrity of our BOH up to and including display inventory and sellable inventory, packaging, and all supplies

Proficient in using point-of-sale systems, inventory management software, and other retail technology

Support in mitigating internal, external and administrative loss of product

Participate in Identify and escalate opportunities, gaps, risks and roadblocks with urgency and partner as needed with cross functional teams to resolve

Participate in the maintenance of Mejuri’s brand standards of visual presentation, cleanliness and functionality are upheld

Support with validating the integrity of all display forms, graphics, furniture, and decor items to manage costs and propel the brand, notifying appropriate teams when display tools are missing or damaged

Participate in coaching and informing all store team members on updates or changes to Visual Merchandising standard practices

Participate in ensuring that Mejuri brand standards of visual presentation, cleanliness and functionality

Flag, identify and action any inefficiencies

Participate in the successful integration of new talent to our store teams

Validate the regular and accurate assessment of our people against performance review criteria and KPIs

Build healthy relationships with our people and establish a positive and engaging work environment

Adhere to and validate our policies and compliance practices