Hyatt · 16 hours ago
Income Auditor – AR Billing Coordinator
Indianapolis, IN
Full-time
Onsite
Entry, Mid Level
2+ years expHyatt Regency Indianapolis is a contemporary hotel in downtown, seeking a detail-driven Income Auditor – AR Billing Coordinator to join their Finance team. This role supports the hotel's financial integrity through accurate reporting, variance analysis, and guest-focused financial interactions, including revenue verification and accounts receivable billing.
HospitalityInformation TechnologyTravel
Responsibilities
Complete the Daily D Sheet using Daily Packet Instructions to ensure accurate financial reporting
Review and verify hotel revenue and night audit posting codes for accuracy
Complete the Daily Cash Computed Report following established procedures
Review Coupon Log and reconcile with PMS charges
Maintain PCI Compliance Spreadsheet and perform monthly communication device audits
Process daily cash deposits in coordination with the Executive Assistant
Respond to credit card chargebacks, providing thorough documentation to resolve disputes
Process refunds, and F&B/Starbucks AP invoices while maintaining invoice logs
Investigate cash and credit card variances daily; involve Operating Managers when needed
Investigate tax variances and document findings on the D Sheet according to established standards
Monitor unusual posting transactions; partner with Accounting Manager to identify and correct issues
Reconcile designated accounts during month-end using Opera Account Journals
Respond to guest financial inquiries within 24 hours in a caring, professional manner
Research billing issues, provide accurate solutions, and maintain detailed documentation
Monitor the general accounting inbox and phone line for timely response
Train and support team members on accounting procedures to reduce repetitive errors
Collaborate with Operations Managers to develop process-improvement training
Provide timely and accurate responses to Corporate Office requests
Work with the Accounting Manager to support ongoing corporate compliance and reporting
Process banquet invoices using the Banquet Invoice SOP; communicate with Event Planning Managers as needed
Update Airline Room Billing grids monthly
Apply World of Hyatt compensation in Opera AR using established spreadsheets
Qualification
Required
Bachelor's degree or equivalent experience in Accounting or a related field
Minimum two years of experience with hotel PMS systems, preferably Opera
Strong communication and guest service skills, with the ability to interact with external guests, internal colleagues, and corporate partners
Ability to navigate multiple web-based reporting systems including credit card portals, bank platforms, Micros, FTP programs, and financial reporting tools
Intermediate Excel proficiency (sorting, filtering, formulas required)
High level of confidentiality, integrity, and professional judgment
Ability to work effectively in a fast-paced environment and adapt to frequent changes
Strong analytical skills for variance analysis and problem resolution
Benefits
Medical, dental, and life insurance
Short- and long-term disability
401(k)
Discounted services and travel benefits
Colleague meal program
Company
Hyatt
Hyatt is a global hospitality company with widely recognized, industry leading brands and a tradition of innovation.
10001+ employees
H1B Sponsorship
Hyatt has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (32)
2024 (22)
2023 (24)
2022 (40)
2021 (21)
2020 (16)
Funding
Current Stage
Public CompanyTotal Funding
$2.45B2025-11-17Post Ipo Debt· $400M
2025-03-17Post Ipo Debt· $500M
2024-11-18Post Ipo Debt· $150M
Leadership Team
Mark Hoplamazian
President & CEO
Peter Sears
SVP Operations- North America
Recent News
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2025-12-20
Essential Business
2025-11-29
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