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WSI (Warehouse Specialists, LLC) · 14 hours ago

Freight Brokerage - Account Manager

Dallas, TX

Full-time

Onsite

Entry, Mid Level

1+ years exp

WSI (Warehouse Specialists, LLC) is seeking an Account Manager to oversee the end-to-end relationship with assigned shippers. This role is responsible for ensuring consistent volume growth, managing service execution, and driving profitable margin performance through effective customer management and operational oversight.

LogisticsSupply Chain Management

Responsibilities

Serve as the main point of contact for assigned shippers, handling all communication regarding loads, service updates, issues, and planning

Understand each customer’s lane profile, service requirements, seasonality, and operational constraints

Monitor performance KPIs (on-time pickup/delivery, tender acceptance, claim rates, dwell) and proactively address service risks

Conduct regular business reviews with customers to present performance, opportunities, and cost-saving strategies

Oversee the full lifecycle of each shipment: tender acceptance, carrier assignment, tracking, documentation accuracy, and delivery confirmation

Partner with Carrier Sales to ensure capacity coverage meets service and margin expectations

Verify that all load data is accurate in the TMS, including rates, references, accessorial, and paperwork

Resolve service failures, detention, lumper issues, and delivery exceptions with urgency and professionalism

Identify and execute opportunities to increase wallet share within existing accounts (new lanes, new divisions, expanded volume)

Review lane-level profitability and adjust pricing strategies in real time based on market shifts

Support RFP responses, mini-bids, and spot opportunities to maximize revenue

Maintain a healthy balance between service and profitability—protecting margin while meeting customer expectations

Work closely with Carrier Sales, Track & Trace, Billing, and Leadership to ensure seamless account operations

Provide detailed shipment notes and documentation so internal teams can execute efficiently

Communicate recurring issues, process gaps, or improvement opportunities to leadership

Qualification

TMS proficiencyFreight fundamentalsLane P&L analysisCustomer account managementMultitaskingCommunication skillsOrganizational skillsProblem-solvingNegotiation skills