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CVS Health · 15 hours ago

Inbound Patient Account Services Specialist

United States

Full-time

Remote

New Grad, Entry Level

$17/hr - $28.46/hr

0+ years exp

CVS Health is the nation’s leading health solutions company, dedicated to transforming health care for millions of Americans. The Inbound Patient Account Services Specialist role involves providing high-level customer service, resolving patient billing questions, and advocating for patients during their health journey.

Health CareMedicalPharmaceuticalRetailSales

Responsibilities

Develop a deep understanding of CVS Specialty processes and learn how customer service impacts a patient’s journey from order to reimbursement for services

Helping patients to navigate complex billing and reimbursement processes to assure efficient and timely billing and reimbursement for services

Build a trusting relationship with patients by engaging in meaningful and relevant conversation

Manage difficult or emotional situations, responding promptly to patient needs, and demonstrating empathy and a sense of urgency when appropriate

Accurately and consistently document each interaction in the appropriate Revenue Cycle system

Record, review, and take next steps to follow-up and resolve patient concerns

Gather and examine patient information to determine eligibility for payment plans

Meet call center metrics that include call volume and call quality

Use technology to effectively liaison with other departments across CVS Specialty

Demonstrate an outgoing, enthusiastic, professional, and caring presence over the telephone

Qualification

Healthcare billing experienceMicrosoft WordMicrosoft OutlookMicrosoft ExcelCustomer service skillsEmpathyTeamworkIndependent work

Required

6 months experience in healthcare billing, reimbursement, collections practices, and/or infusion services

Experience with computers, including 1+ years working with Microsoft Word, Outlook, and Excel

Effective written and verbal customer service skills

Ability to work independently and on a team

Ability to offer emotional support and empathy

Verifiable High-school diploma or GED required

Preferred

1 year experience in healthcare billing, collections practices, and/or infusion services

1 year experience in pharmacy billing and reimbursement

Benefits

Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.

No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.

Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.