Washington State Department of Labor & Industries · 12 hours ago
L&I CUSTOMER SERVICE SPECIALIST 4
Sequim, WA
Full-time
Hybrid
Senior Level
$51K/yr - $68K/yr
6+ years expThe Washington State Department of Labor & Industries is dedicated to keeping Washington safe and working. They are seeking an experienced Customer Service Specialist 4 who will lead a team to provide exceptional customer service and manage office operations for various agency programs.
Information Technology
No H1B
Responsibilities
Supervise the customer service team, provide leadership and perform senior-level work
Provide exceptional customer service in both Vietnamese and English at the front counter, on the phone, and online. You'll be the go-to person for questions about L&I services and other state programs
Recruit, coordinate hiring, train, evaluate and supervise Customer Service Program staff working in the service locations
Proctor bilingual exams
Provide daily oversight of work activities
Be a point of contact for elevated customer situations, complex issues, hostile customers, etc
Provide office leadership in the absence of other regional supervisors and managers outside of CSP
Develop expectations and conduct performance reviews
Evaluate workload and coach for growth and development
Address performance and behavioral concerns and take corrective action when necessary
Ability to shift and track ever changing priorities and projects to ensure deadlines and customer needs are met
Research complex customer issues and provide guidance to staff
Provide office leadership in the absence of other regional supervisors and managers outside of Customer Service Program
Maintain fiscal integrity; oversee all cash management processes
Maintain office systems to provide a safe, healthy, and efficient work environment
Manage and implement all aspects of daily office functions/coordinates and administrates facilities management
Maintain the functionality, safety, and sustainability of the building, property, and infrastructure
Deliver direct services and offers program support to customers, staff and programs
And much more!
Qualification
Required
Equivalent experience (At least 6 yrs) providing assistance to client/customers regarding inquiries, complaints or problems
An Associate's degree AND four years of experience providing assistance to clients/customers regarding inquiries, complaints or problems
A Bachelor's degree AND two years of progressive experience providing assistance to clients/customers regarding inquiries, complaints or problems
One year of experience as a Customer Service Specialist 3
Demonstration of Agency Core Competencies
Demonstration of Supervisory/Managerial Core Competencies
Demonstration of Position-Specific Skills, Abilities and Competencies
Must possess a valid unrestricted driver license
Preferred
Experience collaborating as a supervisor with other supervisors, excellent communication skills and experience managing a facility
Able to manage a team in an environment governed by statutes, contracts, government or business applications
Benefits
Flexible custom work schedules
Generous retirement package
Company
Washington State Department of Labor & Industries
The diverse programs that make up the Washington State Department of Labor & Industries (L&I) share a common purpose: safety, protection and economic opportunity.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Mukesh D.
Chief Technology Officer
Audrey Dorsey
Chief Administrative Officer
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