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ABS Group · 12 hours ago

Specialist, Client Services

Houston, TX

Full-time

Onsite

Mid, Senior Level

5+ years exp

ABS Group is a global leader in marine and offshore classification and other innovative safety, quality, and environmental services. The Client Services Specialist is responsible for managing sales and customer service to contracted clients, which includes audit scheduling, relationship management, and optimizing service to meet client needs.

ConsultingInformation Technology

Responsibilities

Manage meeting scheduling KPIs for the group

Training/reinforcing processes and procedures

Addressing customer complaints with individual Client Service when needed

Client services responsibilities for a dedicated group of clients to include key accounts, including: scheduling audits, optimizing clients’ and auditors’ audit schedules, maximizing audit days for a given level of customer demand, answering clients’ questions about the certification process, understanding clients’ certification needs, identify and offer the best type of service to meet clients’ needs and accreditation requirements, update the scope of work as necessary and send to customer as a proposal

Receive, review, and execute all client requests related to their relationship with ABS Quality Evaluations Inc

Actively work with the operations department to develop and implement activities to enhance the client/company relationship

Review each relationship for efficiencies, profitability, and cross-selling opportunities. Use interface with clients to maximize cross-selling opportunities

Refer new business opportunities to the sales department for quotation and follow-up

Interface with operations services to ensure efficient audit delivery and accounts receivable maintenance

Promote teamwork within the group and cross-train fellow team members

Other responsibilities as assigned and as the position expands

Qualification

ISO 9000 knowledgeClient relationship managementPlanning skillsComputer skillsVerbal communicationService-orientedWritten communicationInterpersonal skillsPositive attitude

Required

High School Diploma or equivalent work experience preferred

5 years of experience or a combination of education and experience in a business/technical discipline or equivalent business/quality-related experience

Knowledge of ISO 9000, QS-9000, and ISO 14000 Standards and certification requirements or ability to develop such knowledge with training are preferred

Proven planning skills and ability to learn to schedule auditors

Excellent verbal and written communications skills; excellent telephone communications skills

Ability to work independently and comfortably perform multiple functions/tasks in a very high paced intense environment

Good business background, strong interpersonal skills, service-oriented, and customer sensitive, with concern for accuracy, effectiveness, flexibility, and innovation

Extensive computer skills including Excel, Work, Access, and ability to learn new operational systems. This position uses a proprietary database application almost continuously

Must have a positive attitude and be success oriented

Ability to develop a working knowledge of ABS Rules, Guides, statutory regulations, and related instructions, as well as the ABS Employee Safety Policy