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WarehouseQuote · 11 hours ago

Service Operations Manager

Kansas City, MO

Full-time

Onsite

Mid, Senior Level

WarehouseQuote is a company that manages 3PL Warehousing Networks by leveraging technology and operational excellence. The Service Operations Manager role focuses on driving operational execution and continuous improvement within client supply chains, leading a team to ensure high-quality order management and communication.

B2BTransportationWarehousing

Responsibilities

Ensuring outstanding day-to-day execution and communication across our client accounts

Identifying and coaching the team on issue resolution and exception management

Championing technology, automation, and artificial intelligence

Mitigating order exceptions

Directly manage, coach, and develop a team of Account Coordinators supporting client accounts

Establish clear daily/weekly expectations for order management workflows, responsiveness, and documentation

Conduct regular 1:1s, performance check-ins, and feedback conversations to support growth and accountability

Lead onboarding and training for new team members; ensure long-term role readiness

Ensure high-quality execution of daily order management activities, including adherence to and improvement of Standard Operating Procedures and guiding workflows for each customer into a common, repeatable process that leverages the full power of our internal operating technology

Monitor work queues and performance to ensure orders are processed correctly, identify root cause issues for order exceptions, meet client commitments and SLAs, and escalate service issues appropriately and promptly

Serve as the internal and client-facing escalation point when issues are complex, high-impact, or time-sensitive

Track and report on key operational metrics, such as order accuracy rate, exception volume and root cause trends, and SLA compliance/turnaround time

Use data and observations to coach performance and improve systems

Maintain strong documentation standards to ensure the team’s work is transparent and dependable