Moffitt Services · 18 hours ago
Customer Service Representative
Cypress, TX
Full-time
Onsite
Mid Level
3+ years expMoffitt Services is a Texas-based fuel and lubricants distributor committed to providing quality service to its customers. The Customer Service Representative will focus on processing orders, handling customer inquiries, and maintaining superior customer service both internally and externally.
Oil and Gas
Responsibilities
Process incoming orders according to customer specifications; communicate updates, relay changes, and resolve issues to ensure full customer satisfaction
Enter orders accurately into database systems or complete necessary documentation
Handle customer inquiries with professionalism, providing timely and appropriate solutions; follow up to ensure resolution
Identify sales opportunities during customer interactions and proactively follow up on potential leads
Assist prospective customers with onboarding and order placement, guiding them through the process
Maintain positive working relationships with team members and management in a collaborative team environment
Protect client and company confidentiality by securely managing sensitive information
Communicate with company branches and outside sales teams to provide quotes, shipping dates, and order status updates
Use product knowledge to inform customers about pricing, availability, anticipated delays, and other relevant information
Follow up on active orders to ensure timely delivery as promised
Accurately calculate prices and shipping charges as needed
Receive, document, and address customer complaints, escalating issues when necessary
Coordinate with dispatch, shipping, warehouse, and logistics teams to trace or expedite missing or delayed deliveries
Respond to customer questions or direct them to the appropriate person or department for resolution
Prepare, type, and file quotes; maintain accurate and organized records for all processed quotes
Ensure quotes are completed and processed through the appropriate channels in a timely manner
Qualification
Required
High School diploma plus some advanced education/training or equivalent combination of education and experience
Extensive experience (at least 3-5 years) in customer service/inside sales
Benefits
Competitive insurance rates through medical, dental, and vision plans
401(k)-match program
Company
Moffitt Services
Moffitt Services is a fuel and lubricants distributor committed to providing quality products and superior service to valued clients.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Edward Noonan
Chief Financial Officer
Recent News
2025-03-20
Company data provided by crunchbase