CFS ยท 11 hours ago
Collections Manager
Pittsburgh, PA
Full-time
Hybrid
Mid, Senior Level
$100K/yr - $125K/yr
5+ years expCFS is a well-established professional services firm seeking an experienced Collections Manager to lead their accounts receivable operations and optimize cash flow. The role involves managing collections, collaborating with internal teams and clients, and driving improvements in billing follow-up and dispute resolution.
Human ResourcesStaffing Agency
Responsibilities
Manage the full collections process, ensuring invoices are followed up promptly and aging reports are maintained accurately
Partner with finance leadership and service teams to address billing questions, clarify account details, and support proper invoicing
Communicate directly with clients to resolve payment discrepancies, negotiate arrangements, and maintain strong professional relationships
Analyze receivable trends and implement strategies for accounts requiring escalation or additional attention
Prepare regular reporting for leadership detailing aging balances, collection progress, trends, and areas of concern
Recommend write-offs, adjustments, or payment plan structures in line with account status and company policy
Ensure compliance with internal billing procedures, industry standards, and legal requirements related to collections and credit practices
Collaborate with billing, client intake, and finance teams to streamline processes and enhance departmental communication
Oversee daily cash application tasks, including reviewing unidentified payments and ensuring accurate posting to client accounts
Maintain collections systems, troubleshoot issues, and work with IT to improve reporting and functionality
Assign tasks and support team members to ensure effective and professional communication with internal and external partners
Assist with audits, month-end closings, and other reporting requirements by providing accurate receivable data
Qualification
Required
Manage the full collections process, ensuring invoices are followed up promptly and aging reports are maintained accurately
Partner with finance leadership and service teams to address billing questions, clarify account details, and support proper invoicing
Communicate directly with clients to resolve payment discrepancies, negotiate arrangements, and maintain strong professional relationships
Analyze receivable trends and implement strategies for accounts requiring escalation or additional attention
Prepare regular reporting for leadership detailing aging balances, collection progress, trends, and areas of concern
Recommend write-offs, adjustments, or payment plan structures in line with account status and company policy
Ensure compliance with internal billing procedures, industry standards, and legal requirements related to collections and credit practices
Collaborate with billing, client intake, and finance teams to streamline processes and enhance departmental communication
Oversee daily cash application tasks, including reviewing unidentified payments and ensuring accurate posting to client accounts
Maintain collections systems, troubleshoot issues, and work with IT to improve reporting and functionality
Assign tasks and support team members to ensure effective and professional communication with internal and external partners
Assist with audits, month-end closings, and other reporting requirements by providing accurate receivable data
Preferred
Bachelor's degree in Accounting, Finance, Business, or related field
At least 5 years of experience managing collections or accounts receivable, preferably in a professional services setting
Solid understanding of billing structures, payment terms, and receivables workflows; experience with alternative fee arrangements or retainers is a plus
Proficient in Microsoft Office and AR or billing systems (experience with Elite/3E or ARCS is advantageous but not required)
Excellent verbal and written communication skills, with the ability to handle sensitive client and internal conversations professionally
Benefits
Bonus
Company
CFS
Founded by CPA firms in 1994, Creative Financial Staffing has spent over 30 years helping job seekers and employers succeed.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Dan Casey
CEO, Founder
Company data provided by crunchbase