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BJ's Wholesale Club · 15 hours ago

Membership Sales Associate Part Time

Raleigh, NC

Part-time

Onsite

New Grad, Entry Level

BJ’s Wholesale Club is powered by more than 30,000 team members who make a real impact every day. The Membership Sales Associate is responsible for executing acquisition, renewing, upgrading, and cross-selling BJ’s Loyalty Programs while providing excellent member service and support for merchandise transactions.

E-CommerceRetailShopping

Responsibilities

Responsible for Executing Acquisition 365, renewing, upgrading, cross-selling BJ’s Loyatly Programs

Also responsible for merchandise returns, exchanges, pick-ups, and general customer services inquiries

Provides excellent and efficient member service

Carry out job functions and responsibilities as assigned

Support the application of club policies, procedures and compliance

We strive for flawless execution and hold ourselves accountable

Acts with honesty and integrity and lead with the member in mind to address any and all concerns and to escalate any concerns, as appropriate

Ensure a safe and positive environment for our members and each other

Embrace inclusion and diversity, by working together with collaboration and respect

Work as a team to achieve goals

Move with speed and agility in everything we do

Innovate and adapt so we can move as fast as the world around us

Maintain a friendly to and positive attitude

Deliver service excellence through all points of contact

Resolve and deescalate to address every member concern

Ensure a safe and positive environment and experience for the members

Daily commitment to GOLD Member Standards + Greet, Anticipate, Appreciate (GAA) + Fast, Friendly Full, Fresh, Clean

Work as a team to deliver GOLD club standards daily

Work with commitment and pride to deliver GOLD- Grand opening look daily + All items stocked and promotional plans executed + Maintain visible accurate signage + Clean and organized, inside and out

Understand how to access and read production and/or financial performance reporting for your department

See the connection between consistent execution and the positive impact it can have on the business

Promotes the BJ’s value proposition regarding acquisition, retention, perks, and the Member experience

Converts potential members by actively and effectively pitching all membership programs in accordance with company policies and practices

Sells BJ’s membership products to potential new and existing members with high energy and determination

Drives toward goal achievement, defined by business established benchmarks and results

Exhibits clear understanding of all BJ’s Membership options, and Co-Brand credit card

Delivers superior customer service to Members by serving as a first line point-of-contact regarding membership, credit card applications, general questions, issues, merchandise returns, exchanges, product look up, and pick-ups

Follows tax exempt/resale membership policies in regard to the retention processes and procedures, including monitoring membership renewals and tax-exempt/resale status

Resolves Member concerns in a courteous and timely manner. Escalates issues to PIC and MOD when necessary

Assists with BOPIC (Buy Online and Pick Up In Club) orders for members

Maintains all club policies and procedures

Performs other duties as assigned, including working in other departments as needed

Regular, predictable, full attendance is an essential function of this job

Qualification

Customer serviceSales experienceGoal achievementBasic math skillsComputer proficiency

Required

Results driven with proven success in goal achievement

Regular, predictable, full attendance is an essential function of this job

Preferred

Prior front line/customer service or previous sales experience preferred

Basic math skills preferred

Computer proficiency preferred

Benefits

Weekly Pay: Get paid every week so that you can manage your money on your terms.

Free BJ’s Memberships: Enjoy a complimentary The Club Card Membership, plus a free Supplemental Membership for someone in your household.

Generous Paid Time Off: Take the time you need with vacation, personal, sick days, holidays, bereavement, and jury duty leave.

Flexible and Affordable Health Benefits: Choose from three medical plans, and access optional dental, vision, Health Savings Account (HSA), and flexible spending account options to fit your lifestyle.

401(k) Retirement Savings Plan: Build your financial future with a company match (available to team members 18 and older).

Employee Stock Purchase Plan: Accumulate funds through after-tax payroll deductions that can be used to purchase shares of BJ’s common stock at a 15% discount.