Quince · 1 day ago
Customer Experience Associate
United States
Full-time
Remote
Entry Level
$21/hr - $22/hr
2+ years expQuince is a tech company disrupting the retail industry by focusing on high quality essentials at low prices. The Customer Experience Associate will connect with customers across various channels, ensuring exceptional service and support while resolving issues and providing product expertise.
Retail
Responsibilities
Own each customer interaction from start to finish, ensuring clarity, care, and confidence
Resolve issues with empathy, turning challenges into positive experiences
Navigate tools efficiently while keeping the human touch
Share insights and recurring patterns to help improve the experience
Become a product expert to guide customers authentically
Qualification
Required
High School diploma or GED
Minimum 2 years of customer service experience
Proven ability to build relationships and resolve issues effectively in a remote environment while communicating clearly and professionally
Dedicated, quiet workspace and reliable high-speed internet (75+ Mbps download / 10+ Mbps upload)
Benefits
Up to $1,000/month performance bonus
3-week paid training and onboarding
Set schedule with guaranteed hours
Medical, dental, vision, life, disability, 401(k), and more
Referral bonuses of up to $1,000.
Company
Quince
Quince is an affordable luxury brand that sells high-quality fashion and home goods at radically low prices— direct from the factory floor.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Sid Gupta
Co-Founder & CEO
Zunu Mittal
President, Co-Founder
Recent News
Business Insider
2024-03-16
2024-02-22
Silicon Valley Journals
2023-12-04
Company data provided by crunchbase