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Rosie's Place · 15 hours ago

Front Office Advocate

Boston, MA

Part-time

Onsite

New Grad, Entry Level

$25/hr - $25/hr

Rosie's Place is the first women's shelter in the United States, dedicated to providing a safe and nurturing environment for poor and homeless women. The Front Office Advocate role involves creating a welcoming atmosphere for guests, managing front office operations, and acting as a liaison for guests seeking services.

Security

Responsibilities

Provide reliable, dependable, punctual coverage of the Rosie’s Place front office via the front desk

Answer doors. Greet guests and visitors at the main entrance and create a welcoming and supportive atmosphere

Handle all incoming telephone calls. Transfer calls to staff and take phone messages for guests

Handle all incoming mail and packages. Sort and file guest mail every day and make sure packages go to where they belong

Oversee the use of guest telephone, computer, laundry, and showers

Copy, fax and send out mail to guests

Maintain all front desk printed material and bulletin boards

Assist donors with incoming donations

Manage the guest daily services calendar/schedule. Keep track of all daily services

Stock hygiene cabinet with toiletries, towels, laundry soap, undergarments, and socks

Wash towels for guest showers

Consistently monitor all guest areas and resolve conflicts in a respectful manner to maintain a peaceful environment

Respond to all guest emergencies in an efficient and safe manner and follow all emergency protocols

Write in the log every day and consistently communicate with staff through email

Additional duties as assigned by the Front Office Manager

Qualification

PovertyHomelessnessMicrosoft OfficeFluency in SpanishWrittenVerbal skillsDependableFlexibleHandle multiple tasksCommitment to social justiceAdaptableQuick thinking