PAE ยท 21 hours ago
Service Desk Analyst
New York, NY
Full-time
Onsite
Entry, Mid Level
$59K/yr - $77K/yr
2+ years expPAE is an engineering and design firm that focuses on solving complex challenges through innovative technology solutions. They are seeking a Service Desk Analyst to provide front-line support for local and remote users, manage user accounts, and ensure compliance with information security controls.
IndustrialIndustrial EngineeringManufacturingMechanical Engineering
Responsibilities
Provide front-line OS, application, and hardware support for local and remote end-users
Perform user access and account management in active directory
Support IS asset lifecycle management (procurement, imaging, deployment, tracking, dispositioning) for PAE-supported hardware and software
Provide IS-related orientation and training for new hires
Prepare, provision, maintain, and retire distributed technology systems (e.g., laptops, desktops, printers, phones, etc.)
Prioritize, track, and document all service activities via Service Management (ticketing) system
Provide timely incident management and service fulfillment activates in accordance with service level objectives
Execute all activities in compliance with established Information Security and IS Service Management controls (e.g., change, incident, and problem management)
Support the testing, validation, and documentation of software and hardware systems
Create and maintain support documentation for consumption by end-users and IS staff
Occasional after-hours support for PAE projects, initiatives, and IS systems maintenance
Create a positive customer support experience with a consummately professional attitude
Perform other duties as assigned
Qualification
Required
2+ years of service desk support experience in a Windows-centric technology environment
Associates Degree or equivalent experience
Relevant Certifications; A+, HDI, Microsoft MTA, MCS
Windows desktop OS and application support
Mobile device and application provisioning, maintenance, and management
Networking concepts and troubleshooting, especially the TCP/IP protocol suite
VoIP client configuration and troubleshooting
Client hardware & peripheral configuration, provisioning and troubleshooting
Multi-function printers and plotters
File systems structure, permissions, and access support
Active Directory User and Computers administration
SLA-driven task management
Strong verbal communication and documentation skills, including experience translating complex technical subjects in a way that is meaningful to the target audience
Ability to maintain a professional, positive and friendly manner always
Ability to multi-task, shift focus, and prioritize workflow with minimal supervision
Ability to engage peers and leadership in process improvement and problem resolution
Familiarity with ITIL/ITSM concepts
Benefits
Performance Bonus
Employer paid health insurance (medical, dental, vision)
401k account contribution
Professional development reimbursements including state registration and professional association dues
Commuter benefit
Cell phone stipend
Life insurance and disability benefits
Employee Assistance Program
Paid time off for sick leave, family leave, community service, holidays and vacation- work hard and take time off when you need it.
Company
PAE
PAE provides mechanical and electrical engineering design, technology system design, energy modeling and analysis, and more.
201-500 employees
H1B Sponsorship
PAE has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
Funding
Current Stage
Growth StageLeadership Team
Thomas Burroughs
Principal
Recent News
2025-10-28
2025-09-03
IEEE Spectrum
2025-03-21
Company data provided by crunchbase