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IntelliDyne, LLC · 15 hours ago

Engineering & Operations Manager

Washington, DC (Hybrid - 3 days onsite)

Full-time

Hybrid

Senior Level, Lead/Staff

$160K/yr - $180K/yr

10+ years exp

IntelliDyne, LLC empowers government organizations through the delivery of quality, mission-aligned services and innovative IT solutions. The Engineering & Operations Manager will oversee a large team of engineers and administrators, ensuring operational continuity while managing incidents and engaging third-party vendors for support.

ConsultingInformation Technology

Growth Opportunities

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Participate in an “escalation manager” capacity for the on-call/after-hours staff and know when and where to escalate accordingly

Manage a large team of engineers and administrators. Identify strengths and weaknesses of the team members and work with each one on improvement areas while offering continual support to each engineers’ personal and professional development goals

Properly oversee activities on the Operations and Engineering teams and be able to keep the projects moving along while maintaining a strict focus on operational continuity

Provide remote and on-site support until the incidents are resolved

Provide a root cause and mitigation analysis post-incident within 24 hours

Adhere to all established change management processes, contribute to documentation repository

Engage third-party vendors to provide resolution management, including remote or on-site support, replacement components, etc

Qualification

Microsoft ServersLinux ServersAWS cloud computingTeam managementNetworkingVirtualizationDatacenter infrastructureMicrosoft 365 ServicesDatabasesCustomer service skillsCommunicationMentoringProblem-solvingAttention to detail

Required

10+ years of relevant experience in a Systems Engineer role or similar capacity, implementing and troubleshooting IT systems, hardware & software, Systems Design, etc

At least 5 years of experience managing a team of engineers on multiple projects and concurrent operational support. Able to know teams' skillsets, make project & resource shifts, adjust project aspects to meet delivery deadlines, communicate issues and progress with the government client, make sound technical decisions alongside the Engineering & Operations leads and the Program Manager that will ensure programmatic success at the highest level of engineering support

A Bachelor's degree in an IT or related field

1 of the following certifications: M365X, VCP or CCNP

Eligible for a TS/SCI clearance (active clearance preferred)

Possess a broad technical skillset that encompasses multiple technical domains such as Microsoft Servers, Linux Servers, Networking, Virtualization, Storage, Datacenter infrastructure, Microsoft 365 Services, Databases and AWS cloud computing

Ability to learn various technologies quickly

Technical minded (in execution) but business focused (in planning)

Focus on precision and detail when performing duties

Willingness to leverage Vendor Support contracts for system changes and troubleshooting

Comprehensive in planning, execution and documentation

Go-Getter or Self-Starter; ability to work with light instruction

Willingness to cross-train or mentor team members

Ability to understand the big picture

Ability to shift focus and priorities on a daily basis

Excellent written and verbal communication

Excellent customer service skills

Willingness to participate in lower-level support as a surge resource when needed

Ability to assist team members in improving non-technical skills

Excellent team interaction, motivation and communication

Willingness to provide instruction as needed but not micro-manage team members

Ability to: understand the big picture, problem, or goal; create 50% of the solution independently; work with engineers to finalize a plan of action; and participate at an engineering and operational level as needed (i.e. fill gaps in expertise on project)