Apply on Employer Site

ConvenientMD · 15 hours ago

Patient Services Coordinator

Portsmouth, New Hampshire, United States

Full-time

Onsite

New Grad, Entry Level

ConvenientMD is on a mission to improve healthcare experiences in New England. As a Patient Services Coordinator, you will be the first point of contact for patients seeking virtual care, ensuring efficient interactions and supporting in-person receptionists to manage patient flow effectively.

Health CareHospitalMedical

Responsibilities

Engage with patients in a welcoming and professional manner, addressing inquiries and providing assistance over the phone

Serve as first touchpoint for patients seeing care, greet patients with a friendly and professional demeanor

Assign patients to the correct virtual Provider

Handle insurance and billing inquiries, providing clear and concise information to patients

Aid ill or distraught patients as necessary and with available resources

Collect payments, insurance co-pays, and prescription charges following clinic financial policies

Proactively and confidently request a card on file, follow-up on patient balances, and ensure timely patient payments

Collaborate with the healthcare team to ensure seamless patient flow and efficient operations, contributing to a positive and organized experience

Answer and direct phone calls in a professional and timely manner

Manage patient reservations and registration, optimizing patient satisfaction and provider schedules

Work with attention to detail in all tasks, navigating between multiple software systems to follow protocols established by our occupational health partners in support of our Employer Services team

Act as a central communication hub between virtual and in-person receptionists, promoting a cohesive and coordinated patient care experience

Monitor and proactively provide support to in-person Medical Receptionist in shared Teams channel

Liaise between clinic and VUC, providing load balancing support, ultimately ensuring patient wait time remains low both virtually and in-person

Support remote Providers with logistics and technical difficulties

Become familiar with scope of services provided at CMD and costs affiliated with all services

Navigate and utilize various software systems for reservation scheduling and electronic medical records

Qualification

Patient InteractionPayment CollectionCommunication SkillsTechnical ProficiencyOrganizational SkillsCompassionate CareAnalytical SkillsCustomer ServiceHIPAA ComplianceTeam CollaborationTrustworthinessProblem-Solving

Required

High School Diploma required

Proactive and confident communicator (written and verbal)

Detail-oriented with excellent organizational skills

Compassionate, authentic, and patient focused

Technically savvy: Proficient with Microsoft Office Suite or related software as well as Zoom

Effective communicator and cross collaborator

Excellent team player

Driven and self-motivated

Strong analytical and problem-solving skills

Trustworthy: Ability to maintain confidentiality and handle all patient information in accordance with HIPAA regulations

Must be able to work 12-hour shifts in consecutive and or non-consecutive days

Flexibility to work nights, weekends, holidays

Preferred

Medical Receptionist certification

Previous experience in a medical receptionist role or similar customer service position

Familiarity with medical terminology and basic knowledge of insurance processes

Experience using electronic records data management software and other related programs used for medical registration and collection of HIPAA documentation

Experience working with insurance billing and coding information