Customer Success Specialist jobs in United States
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Peachjar · 14 hours ago

Customer Success Specialist

positionUnited States
timeFull-time
remoteRemote
seniorityEntry Level
money$20/hr - $22/hr
date1+ years exp

Peachjar is an ed-tech company focused on connecting parents to their community to enrich children's lives. They are seeking a Customer Success Specialist to provide exceptional support and optimize customer experience through various communication channels.

CommunitiesEducation
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Comp. & Benefits

Responsibilities

Effectively engage customers through inquiry response and proactive outreach to demonstrate the product and present methods for optimal use
Responsible for meeting or exceeding assigned goals for customer inquiry response and proactive engagement through phone, email, and chat communications
Respond to all customer inquiries in a timely and professional manner that align with the organizational objective of providing fanatical customer support
Develop a trusted advisor relationship with all customers through phone, email, chat communications and assist in developing the optimal solution for their needs; requires upsell ability
Ensure 100% customer satisfaction with all current and prospective customers by resolving inquiries in a timely and efficient manner that builds trust and loyalty
Ensure all info in Salesforce CRM is accurate and up-to-date and provide feedback on user experience to help improve our system
Perform additional duties as required

Qualification

Customer successSalesforce CRMAccount managementProblem analysisCommunication skillsTyping speedTechnologically savvyOrganizational skillsInterpersonal skillsAttention to detail

Required

High school graduate or equivalent required
1 – 3 years of progressive customer support, account management, professional business experience required
Must be available 7:30 AM - 4:00 PM Pacific Time Monday through Friday
Typing 60+ words per minute required
Self-starter with ability to work independently and on multiple initiatives simultaneously
Excellent organizational, communication, and interpersonal skills
Passion for helping customers and a strong attention to detail
Technologically savvy with ability to learn quickly
Ability to analyze problems and implement creative solutions

Preferred

Proven experience in customer success, support, retention, and account management preferred
Proficiency with Salesforce CRM and Microsoft Office strongly preferred

Benefits

Medical
Dental
Vision
STD/LTD
Employee Assistance Program
Flexible Spending Accounts
Life insurance
Stock options
401(k)
Generous PTO
Holiday Pay
Employee Perks Discount Program
Employee Referral Bonus
Work from home stipend

Company

Peachjar

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Peachjar is uniting schools, parents and communities in the joint mission to elevate student outcomes and increase parent engagement.
dateFounded in 2013
location
San Diego, California, USA
people-size51-200 employees
web-link
http://www.peachjar.com/

Funding

Current Stage
Growth Stage
Total Funding
$6.22M
2018-02-02Series Unknown· $6.22M
2016-03-01Series A

Leadership Team

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Mike Durham
Founder and CEO
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Company data provided by crunchbase