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Cedar Point Federal Credit Union® · 15 hours ago

Technical Writer

Lexington Park, MD

Full-time

Onsite

Entry, Mid Level

$67K/yr - $97K/yr

2+ years exp

Cedar Point Federal Credit Union is hiring for a Technical Writer. The Technical Writer is responsible for creating clear, accurate, and user-focused documentation that improves operational efficiency and member service quality, collaborating with subject matter experts across departments.

AccountingCredit CardsFinancial Services

Hiring Manager

Amanda Russell, SHRM-CP

Responsibilities

Develop, write, and maintain internal operating procedures, process workflows, and policy documentation

Translate complex financial, regulatory, and technical information into clear, accessible content

Create and update user guides, job aids, knowledge-based articles, FAQs, and training materials

Produce documentation for new or updated core systems, digital banking tools, LOS/LMS platforms, and other credit union technologies

Ensure documentation aligns with credit union standards, branding, and tone

Collaborate with subject matter experts in various departments to ensure procedures and information are accurate

Create, edit, and manage all internal forms

Document processes in alignment with NCUA, BSA/AML, and internal audit requirements

Edit content for clarity, accuracy, grammar, and adherence to credit union standards

Ensure documents remain current as systems, procedures, and regulations change

Support the rollout of new systems, software updates, and operational processes by producing accompanying documentation

Complete required and recommended educational courses, follow all rules and regulations applicable to job function, including but not limited to the Bank Secrecy Act

All other duties as assigned

Qualification

Financial services knowledgeTechnical writing experienceMS Office proficiencyAdobe proficiencyMultitasking abilityCommunication skillsAttention to detailOrganizational skills