Children's National Hospital · 14 hours ago
Senior Patient Access Operations Coordinator (PRN/As Needed)
Washington, DC
Full-time
Onsite
Mid, Senior Level
$57K/yr - $57K/yr
4+ years expChildren's National Hospital is seeking a Senior Patient Access Operations Coordinator to oversee the business operations of the Patient Access Department. The role involves supervising and developing staff, managing financial aspects, and ensuring high levels of customer service and patient satisfaction.
AssociationChild CareHealth CareNon Profit
Responsibilities
Supervise, train, mentor and develop all Patient Access staff
Conduct performance evaluations and manage staff performance goals
Establish work schedules for the staff; ensure proper coverage; work to develop a float pool; rotate call schedule as needed/weekends and holidays
Run and analyze standard reports and ensure mistakes are corrected
Monitor and supervise quality control of staff in registration process; well versed in all Patient Access functions; maintain and monitor billing system and review monthly reports; required to work at least 2 shifts a month on a different site or different shift
Complete on line registration with parents/guardian via telephone or in person, as a backup to staff
Verify insurance eligibility and coverage
Enter charges and diagnostic codes into appropriate systems
Manage work list to ensure they are addressed in a timely manner; fax order queues and email requests; review patient portal work list continuously throughout the day and address inquiries immediately
Coordinate communication with other CNMC departments, such as Human Resources, IT, Purchasing and Engineering
Coordinate general office support for the clinic
Respond to inquiries and complaints in a timely manner
Perform administrative tasks such as payroll, time records, and petty cash and check requests
Monitor the ordering of office supply
Create/develop reports as needed
Attend and Conduct staff meetings
Speak up when team members appear to exhibit unsafe behavior or performance
Continuously validate and verify information needed for decision making or documentation
Stop in the face of uncertainty and takes time to resolve the situation
Demonstrate accurate, clear and timely verbal and written communication
Actively promote safety for patients, families, visitors and co-workers
Attend carefully to important details - practicing Stop, Think, Act and Review in order to self-check behavior and performance
Participate in departmental staff meetings
Offer to assist others when work is completed
Partner in the mission and upholds the core principles of the organization
Committed to diversity and recognizes value of cultural ethnic differences
Demonstrate personal and professional integrity
Maintain confidentiality at all times
Anticipate and responds to customer needs; follows up until needs are met
Demonstrate collaborative and respectful behavior
Partner with all team members to achieve goals
Receptive to others’ ideas and opinions
Contribute to a positive work environment
Demonstrate flexibility and willingness to change
Identify opportunities to improve clinical and administrative processes
Make appropriate decisions, using sound judgment
Use resources efficiently
Search for less costly ways of doing things
Qualification
Required
Associate's Degree Business Administration or health care preferred
4 years Related and progressive experience
7 years Without degree; related and progressive experience, preferably in healthcare field
1 year Supervisory or leadership experience in healthcare operations
Computer literacy
Demonstrated problem solving, root-cause analysis, and critical thinking skills
High energy, self starter with the ability to work independently
Ability to set and accomplish goals and project deadlines timely
Ability to handle the public and hospital staff professionally in all encounters
Ability to type 35-40 WPM
Must be able to successfully pass typing and Microsoft proficiency assessment
Knowledge of insurances, medical terminology, and CPT-4/ICD-10 coding required
CHAA Certification within first year of hire
Preferred
Bachelor's Degree
Company
Children's National Hospital
Children’s National Hospital, based in Washington, D.C., was established in 1870 to help every child grow up stronger.
Founded in 1870Washington, District of Columbia, USA
5001-10000 employees
H1B Sponsorship
Children's National Hospital has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (63)
2024 (55)
2023 (92)
2022 (59)
2021 (41)
2020 (51)
Funding
Current Stage
Late StageTotal Funding
$19.4MKey Investors
Gilbert Family FoundationAdvanced Research Projects Agency for HealthUnited Health Foundation
2025-10-09Grant· $8M
2024-10-23Grant· $8M
2021-11-09Grant· $3.4M
Leadership Team
Kurt Newman
President and CEO
Michelle Riley-Brown, MHA, FACHE
President and CEO
Recent News
BioWorld Financial Watch
2025-06-07
Company data provided by crunchbase