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Marsden Services · 21 hours ago

Vice President Operations

Milwaukee, WI

Full-time

Onsite

Director/Executive

8+ years exp

Marsden Services is a facility services company established in 1952, offering a wide range of services to clients nationwide. The Vice President of Operations is responsible for driving operational excellence and financial performance while overseeing a multi-site portfolio and ensuring client satisfaction.

ConsultingFacilities Support ServicesFacility ManagementHeating Ventilation and Air Conditioning (HVAC)Professional Services

Responsibilities

Build and sustain trusted client relationships that drive satisfaction, retention, and organic growth

Partner closely with divisional and national sales teams to support retention and new business initiatives

Engage directly with clients and teams through regular travel across assigned markets

Lead, mentor, and develop operations leaders; establish clear expectations, accountability, and ongoing performance management

Foster a culture of continuous improvement, innovation, safety, and operational discipline

Align operational execution with enterprise strategy, delivering measurable business results

Maintain full P&L ownership, including budgeting, labor management, expense control, and productivity optimization

Oversee resource allocation across multiple accounts to ensure efficient and scalable operations

Monitor performance metrics and implement corrective actions as needed

Collaborate with HR and Legal to ensure compliance with labor laws, wage and hour regulations, subcontractor utilization, safety, and training requirements

Uphold company operating standards and reinforce compliance across the organization

Recruit, interview, and recommend supervisory and management hires

Ensure consistent communication, training, and leadership development across decentralized teams

Leverage Microsoft Office–based cost management systems to audit and manage labor, supplies, and equipment budgets

Ensure consistent execution of safety, quality, delivery, and cost standards

Qualification

Executive leadership experienceP&L ownershipFinancial managementOperational executionDecentralized team leadershipAnalytical skillsProblem-solvingCustomer-focusedEntrepreneurial mindsetSense of urgencyCommunication skillsInterpersonal skillsDetail-oriented

Required

Proven executive leadership experience in a multi-site, service-based industry (commercial janitorial, facility services, or similar preferred)

Strong track record of P&L ownership, financial management, and operational execution

Demonstrated success leading decentralized teams across multiple locations

Strategic, visionary leader with the ability to build trust, inspire teams, and drive results

Highly analytical with strong problem-solving and decision-making capabilities

Customer-focused, results-driven, and detail-oriented with a sense of urgency

Excellent communication and interpersonal skills

Entrepreneurial mindset with a passion for growth and operational excellence

8+ years of progressive leadership experience in a commercial janitorial, facilities services, or similar multi-site service environment (route-based business experience strongly preferred)

5+ years leading decentralized, mobile leadership teams

Demonstrated experience managing full P&L responsibility

Ability to travel regularly across assigned regional market