Apply on Employer Site

Dollar Bank · 15 hours ago

Branch Manager I, Chesapeake

Chesapeake, VA

Full-time

Onsite

Mid Level

3+ years exp

Dollar Bank is seeking a Branch Manager I who will participate in a comprehensive retail training program while working towards individual business development and sales objectives. This role is responsible for fostering a high-performing sales and service team and driving business growth through community engagement and proactive initiatives.

BankingFinancial ServicesLendingVenture Capital

Responsibilities

Deliver exceptional service in alignment with the Bank’s Mission, Vision, and Values

Contribute directly to customer growth and retention by utilizing proactive strategies to develop business opportunities and deepen customer relationships

Actively support customer engagement by adhering to the Bank’s service behaviors

Overseeing the team’s service behaviors efforts, promoting products and services, and conducting call nights to follow up on leads

Foster a customer service-oriented team culture, where each member contributes to relationship building and operational integrity

Conduct daily team huddles, monthly team meetings, and individual coaching sessions to provide performance feedback

Represent the Bank professionally within the community, actively sourcing new relationships through involvement in local businesses, organizations, and charitable events

Consistently achieve all established customer service goals and targets

Make sound, balanced decisions that prioritize risk management, profitability, and customer satisfaction in each transaction

Arithmetic skills to count money accurately

Computer literacy to access account information and process transactions

Develop a thorough knowledge of Bank products and guidelines by attending the required classes

Maintain a professional appearance and conduct yourself in a professional manner at all times

Maintain the highest level of professional integrity and ethics

All employees have the responsibility and the accountability to serve as risk managers for their businesses by understanding, reporting, responding to, managing, and monitoring the risk they encounter daily as required by Dollar Bank’s risk management program. Compliance with regulatory laws and company procedures is a required component of all position descriptions

Qualification

Retail Banking experienceManagement experienceCoaching skillsBusiness developmentCustomer service orientationCommunity engagementComputer literacyArithmetic skillsTeam leadership

Required

Bachelor's Degree with three years of solid management experience in a retail environment including managing a staff, coaching, and meeting sales goals

High School Diploma/GED with seven years of solid management experience in a retail environment including managing a staff, coaching, and meeting sales goals

High School Diploma/GED with three years of retail banking experience as a Branch Manager

Ability to travel as needed to training

A valid driver's license and access to a reliable vehicle is required

Candidates being considered will be subject to additional background checks as required by the Office of the Comptroller of the Currency