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Northwestern Memorial Hospital · 15 hours ago

Operations Coordinator - Internal Medicine Full time Days

Chicago, IL

Full-time

Onsite

Mid Level

3+ years exp

Northwestern Memorial Hospital is committed to delivering world-class care and is seeking an Operations Coordinator for its Internal Medicine department. The role involves supervising clinical and clerical staff, managing office operations, and ensuring service excellence while optimizing patient care hours.

Health Care

Responsibilities

Supervise and direct the offices front-line clinical and clerical staff

Participate in interviewing, hiring, training, progressive discipline, dismissals, and performance appraisals

Oversee and direct day to day office operations within budget guidelines

Manage providers' schedules with templates and optimize patient care hours to enhance productivity

Schedule staff and allocate resources across hours of operation to maximize patient access and satisfaction, provider productivity and efficiency, and staff productivity

Conduct timely and accurate cash management duties, including overseeing the collection of co-pays and patient balances, in-house cash balances, and bank deposits

Ensure that service excellence is delivered and perform service recovery whenever necessary

Manage office and medical surgical supplies within budget

Ensure accuracy of all data collection and data entry by site staff through training and compliance monitoring and facilitate and oversee flow of information to and from central administrative offices

Conduct office staff meetings on a regular basis

Attend and actively participate in manager/supervisor meetings

Ensure that patient dignity and confidentiality are maintained at all times

Review and approve automated time reports for accuracy

Develop tools to support staff and enhance efficiency

Provide input into staff performance reviews. May participate with manager in conducting staff performance reviews

Provide one to one coaching and mentoring

Plan, execute and resolve all routine technical needs of the practice (phone, copiers, fax machines, PCs, etc)

Monitor daily transaction activity to ensure compliance with procedures

Resolve complex or critical situations involving patients, staff and customers: consults with manager for guidance as needed (e.g., complaints, discipline, etc.)

Schedule staff and allocate resources across hours of operation to maximize patient access and satisfaction, provider productivity and efficiency, staff productivity, cost-savings, and operational efficiencies

Develop and implement policies and procedures as needed to support the practice

Complete other duties as assigned

Qualification

Bachelor's degreeMedical office experienceInsurance plans comprehensionMedical software knowledgeCash management experienceLeadership experienceCPTICD-9 codingSupervisory experienceWord proficiencyExcel proficiency