Unisys · 14 hours ago
ESM Technical Solutions Professional
Dallas, TX
Full-time
Onsite
Senior Level, Lead/Staff
8+ years expUnisys is a company focused on providing innovative solutions, and they are seeking an ESM Technical Solutions Professional. This role is responsible for shaping solutions, leading client engagements, and supporting the sales cycle through technical expertise across the ServiceNow and Freshworks platforms.
Business DevelopmentInformation ServicesInformation TechnologyManagement Information SystemsSoftware
Responsibilities
Collaborate closely with SE, CE, CDE & CTO organisations to develop and execute account strategies
Identify, qualify, and nurture new business opportunities within existing and prospective clients
Create pursuit kits to support sales engagements and drive pipeline growth
Develop and deliver repeatable Proof of Value (PoV) engagements and compelling product demonstrations tailored to client needs
Design and implement accelerators to demonstrate value and innovation across the ServiceNow, Freshworks and EasyVista platforms
Create migration playbooks, focusing on transitions from platforms such as ServiceNow, BMC Helix, and Cherwell
Own and complete RFP responses, ensuring alignment with client requirements and sales objectives
Draft Statements of Work (SOWs) for client projects
Lead client-facing elements of projects, including technical workshops, solution shaping, and pricing
Actively participate in marketing events, webinars, and industry forums to promote Unisys ESM solutions and generate leads
Build and maintain strong client relationships at multiple organisational levels, acting as a trusted advisor
Provide feedback to product and marketing teams based on client and market insights
Oversee project execution by the ESS delivery organisation
Qualification
Required
Strong technical understanding of the ServiceNow platform
Proven track record in pre-sales, solution architecture, and business development roles
Ability to create technical assets such as PoVs, accelerators, and migration playbooks
Excellent communication, presentation, and client engagement skills
Experience with ITSM platforms including Freshworks, BMC Helix, and Cherwell
Ability to articulate business value and ROI of ESM solutions to both technical and non-technical stakeholders
Experience building and maintaining strong client relationships
Familiarity with sales methodologies (e.g., MEDDIC, Challenger, Solution Selling)
Ability to lead workshops and shape solutions collaboratively with clients
Preferred
ServiceNow certifications - CSA, CIS, and CTA
ServiceNow CMA
BMC Helix ITSM Implementation Specialist
BMC Certified Expert / Architect
Experience with other ITSM platforms (BMC, Freshworks, Cherwell, EasyVista)
Minimum 8 Years Prior experience in consulting or professional services environments
Benefits
Unlimited paid time off
A 401(k) match
Comprehensive healthcare
HSA matching
Ongoing learning opportunities
Company
Unisys
Unisys is a worldwide information technology company. They provide a portfolio of IT services, software, and technology that solves
10001+ employees
H1B Sponsorship
Unisys has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (30)
2024 (47)
2023 (24)
2022 (21)
2021 (21)
2020 (25)
Funding
Current Stage
Public CompanyTotal Funding
$1.19B2025-06-16Post Ipo Debt· $700M
2020-10-29Post Ipo Debt· $485M
2010-01-19Acquired
Leadership Team
Mike Thomson
CEO & President
Raj R Raman
CTO, Cloud
Recent News
2025-12-16
Company data provided by crunchbase