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Marathon Health · 13 hours ago

Director of Operations

United States

Full-time

Remote

Lead/Staff, Director/Executive

$110K/yr - $175K/yr

5+ years exp

Marathon Health is a leading provider of advanced primary care in the U.S., serving millions of patients through employer-sponsored clients. The Director of Operations is responsible for the overall performance of a defined geographic region, ensuring exceptional healthcare experiences and operational excellence while leading a high-performing regional operation.

Electronic Health Record (EHR)FitnessHealth CareWellness

Responsibilities

Own full P&L responsibility for the region, including labor, supplies, and expense management

Drive performance against budget while maximizing impact for patients and clients

Champion a culture of operational discipline, quality, safety, and infection control across all health centers Lead adoption of standardized systems and tools to monitor performance, including online auditing and in-person reviews

Drives achievement of patient, client, and teammate satisfaction goals

Proactively address patient and teammate concerns with a focus on resolution and continuous improvement

Ensures collaboration of clinical and operational teammates to pursue appropriate clinical opportunities

Provides compliance leadership related to governmental, accreditation, and other regulations/requirements with company policies

Coordinates workflow in health centers, prioritizes key tasks, and shifts duties as necessary to achieve maximum success for patients, teammates, and clients

Hire, develop, lead, and train clinical teammates, including coaching, performance management, and teammate relations

Set clear goals and expectations for direct reports, holding the team accountable for execution and results

Align team goals with broader department and company initiatives. Fully accountable for delivered results and goal achievement of the team

Oversees center staffing, ensuring appropriate coverage and staffing levels to maintain patient access and provider support

Collaborates with onboarding team to ensure seamless startup of new centers in market

Completes annual performance reviews for all direct reports

Communicates in a timely and consistent manner, ensuring a professional and respectful exchange of information and ideas

Responds to care team issues regarding health center operations. Maintains open communication and positive working relationships with all members of the team, including MA, Providers, Support Teams, and Shared Services

Foster a culture of communication, engagement, accountability, and continuous learning. Conduct regular team meetings, daily huddles, and consistent 1:1 coaching

Drive visit volume, engagement, and participation rates across the region

Participates in education and enrollment activities associated with acquiring new patient members and helping them to engage with our services

Ensures health center schedules are maintained and optimized to promote efficiencies in practices and patient satisfaction

Qualification

Healthcare operationsP&L responsibilityTeam leadershipFinancial acumenStrategic thinkingClient-facing skillsPatient-centered careOperational excellenceChange leadershipPeople centric thinking