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ASTEC · 12 hours ago

Director, Global Business Process Owner

United States

Full-time

Remote

Director/Executive

10+ years exp

Astec is a global, environmentally focused infrastructure and manufacturing company specializing in asphalt road building and aggregate processing equipment. The Director, Global Process Owner – Sales and Order Management is responsible for optimizing business processes and workflows to enhance operational efficiency and customer satisfaction while collaborating with various stakeholders across the organization.

Machinery

Hiring Manager

Duane Hill

Responsibilities

Conduct thorough evaluations of existing business processes, workflows, systems and reports to identify areas for improvement. This involves studying data, interviewing stakeholders, and observing operations to understand the current state of affairs

Identify bottlenecks, inefficiencies, and pain points within processes that hinder productivity, quality, or customer satisfaction. This includes analyzing data, collecting feedback from stakeholders, and conducting root cause analyses

Develop and recommend process design solutions that address identified issues and align with organizational goals including consideration of internal controls. This may involve creating process flowcharts, defining standard operating procedures (SOPs), and outlining best practices as well as aligning across business functions

Collaborate with business stakeholders to gather and understand strategic and operational business organizational requirements and partner with the Cloud implementation team to design and deliver scalable, best-practice solutions that align with business objectives. This includes presenting recommended solutions to stakeholders, ensuring clarity, alignment, and consensus between business and technical teams

Facilitate quarterly Oracle Cloud system updates for the record-to-report cycle to ensure testing is performed, is adequate, documented appropriately and retained. Evaluate new features and functionality for consideration of implementation

Manage available reports to ensure they are 1) certified on an appropriate basis, 2) evaluate for new report needs or sunsetting of existing reports and 3) validate the reports appropriate for use in performing key controls by the business

Establish key performance indicators (KPIs) and metrics to measure process performance and monitor improvements. Track and analyze data to evaluate the effectiveness of process enhancements and identify further areas for improvement

Work closely with cross-functional teams, department heads, and stakeholders to understand their requirements, gather feedback, and ensure process improvements align with their needs. Collaborate to develop consensus on process changes and facilitate their implementation

Communicate desired business outcomes to technical solutioning team and evaluate effectiveness once proposed solution is presented

Develop and implement change management strategies to effectively introduce process improvements within the organization. This involves creating communication plans, conducting training sessions, and addressing resistance to change to ensure smooth transitions

Promote a culture of continuous improvement within the organization by fostering innovation, encouraging employee involvement, and implementing feedback mechanisms. Support initiatives such as Lean, Six Sigma, Kaizen, or other process improvement methodologies

Document all process improvement activities, including methodologies used, changes implemented, and outcomes achieved. Prepare reports and presentations to communicate progress and status, benefits, and future recommendations to management and other stakeholders

Identify opportunities to leverage technology and automation to streamline processes, reduce manual effort, and enhance efficiency. Collaborate with IT teams to evaluate and implement suitable software solutions or process automation tools

Stay up to date with industry trends, best practices, and emerging technologies related to process improvement. Conduct benchmarking exercises to compare organizational processes with industry standards and identify areas for competitive advantage

Qualification

SalesOrder ManagementProcess DesignProcess ImprovementOracle Cloud ERPLean Six SigmaData AnalysisChange ManagementCross-Functional LeadershipProcess MappingManufacturing ExperienceERP CertificationsInterpersonal SkillsProject Management

Required

Bachelor's degree in Business Administration, Supply Chain, Information Systems, or related field

10+ years of experience in Sales and Order Management processes

Deep understanding of end-to-end Quote-to-Cash (Q2C) processes

5+ years in a global role managing cross-functional teams and stakeholders

Experience in process design, optimization, and governance across multiple regions or business units

Ability to define global standards while accommodating regional/local variations

Experience leading initiatives and projects with cross functional teams in a highly complex, fast-paced environment required

Strong analytical and problem-solving skills are crucial to assess complex data, identify patterns, and draw meaningful insights

Prior experience in process improvement, business process re-engineering, or operational excellence is highly desirable

Proficiency in process mapping techniques and tools, such as flowcharts, swim lane diagrams, or value stream maps

Clear and concise written and verbal communication skills are important for creating process documentation and reports

Exceptional organization and attention to detail with ability to identify issues and propose solutions to complex and non-standard situations

Excellent presentation and facilitation skills required

Demonstrated ability to lead and facilitate change within an organization

Skills in change management strategies, stakeholder engagement, communication, and addressing resistance to change

Ability to adapt to a dynamic business and work environment and manage multiple priorities required

Highly motivated and self-directed required with the ability to work independently with minimal managerial supervision

Ability to provide oversight across multiple initiatives or projects from inception to conclusion required

Supports Astec's core values, mission statement and vision statement

Preferred

Familiarity with process improvement methodologies such as Lean Six Sigma, Kaizen, Total Quality Management (TQM), or other continuous improvement frameworks

Proficiency in using various software tools, data analysis techniques, and process mapping software is advantageous

Experience with process automation, robotic process automation (RPA), or other relevant technologies can be beneficial in identifying automation opportunities

Strong interpersonal skills and the ability to collaborate with individuals at all levels of the organization are important

Experience in a manufacturing environment is preferred

Lean Six Sigma or Business Process Management (BPM) certification is a plus

Experience using Oracle Cloud ERP software preferred

ERP certifications is a plus