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Jacksons Food Stores · 1 day ago

Information Technology Tier 1 Support

Meridian, ID

Full-time

Onsite

Entry Level

$20/hr - $20/hr

2+ years exp

Jacksons Food Stores is looking for a T1 Technical Support Center Representative to provide customer service and technical support for their c-store and corporate customers. The role involves diagnosing and troubleshooting various issues, handling incoming calls and tickets, and collaborating with team members to ensure efficient service delivery.

Consumer GoodsFood and Beverage

H1B Sponsor Likely

Responsibilities

Monitor and address incoming calls and ticket queues to provide timely and efficient customer service

Collaborate in a team environment to assess, diagnose, and troubleshoot tickets

Determine dispatch and escalations for vendors and on-site technicians

Provide quality customer service to corporate employees and store users

Troubleshoot a variety of hardware, software, and equipment issues

Review precise documentation and execute the proper steps to reach solutions to problems

Guide users with little tech experience through troubleshooting

Document events thoroughly and with a detail-oriented eye

Competency in Windows operating system and basic troubleshooting skills

Provide team feedback to improve our internal processes

Other duties may be added and/or assigned as needed

Qualification

Windows operating systemTroubleshooting skillsCustomer serviceMultitaskingCommunication skillsTeam collaborationDetail-oriented

Required

A High School Diploma or GED required; an associate degree is preferred

2+ years in retail and/or help desk environments

Proficiency in the Windows operating system and foundational troubleshooting abilities

A passion for continuous learning and embracing challenges

Comfortable working in a fast-paced, diverse setting

Ability to manage multiple tasks efficiently while prioritizing effectively

A genuine enthusiasm for collaborating with individuals at all levels (technical and non-technical). Patience, empathy, and the ability to remain calm and professional during the support process are essential

Excellent written, verbal, and phone etiquette skills

Skilled at supporting users experiencing frustration or distress with their technical issues

Preferred

An associate degree is preferred

Benefits

Cool incentives/performance bonuses/profit sharing.

Focused and comprehensive training to ensure maximum success and future growth opportunities.

Opportunity to advance with a company operating in 7 western States.

A fun work environment with a family centric environment.

Competitive compensation, opportunities for advancement, and flexible work schedules.

Medical, Vision, and Dental insurance along with Paid Time Away.

Company paid Long Term Disability and Life Insurance.

Cool employee discounts!

Financial benefits- 401k profit sharing, bonuses, and performance-based raises.

Tuition Reimbursement and many more!

Company

Jacksons Food Stores

Jacksons Food Stores is a retail company specializing in Chevron, Texaco, and Shell products.

Founded in 1975

Meridian, Idaho, USA

1001-5000 employees

http://jacksons.com

H1B Sponsorship

Jacksons Food Stores has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2024 (1)