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The Morgan Group · 14 hours ago

Assistant Community Manager

Austin, TX

Full-time

Onsite

Entry, Mid Level

The Morgan Group is a community-focused organization managing over 70 multifamily properties. The Assistant Community Manager will support the Community Manager in daily operations, ensuring professionalism and excellent resident relations while managing leasing and maintenance activities.

Property DevelopmentProperty ManagementReal Estate

Growth Opportunities

Responsibilities

Assist the Community Manager in the management of the day to day operations of the community to achieve the highest level of professionalism by all Team Members in the office and on the community. These duties include but are not limited to the following:

Adhere to MORGAN’s Leasing and Marketing, Management and Operations, Maintenance, and Emergency Procedures manuals along with the Team Member Handbook

Operate the office in a professional, clean, uncluttered and well-staffed manner

Maintain office and resident files (paper and online) in a confidential and secure manner using the MORGAN standard

Meet with the Maintenance Supervisor and other maintenance team members concerning service requests, community maintenance and cleanliness

Safeguard and assure all monies received on the community are properly deposited and entered into system per MORGAN standard

Supervise the leasing team in absence of the Community Manager

Comply with all training requirements set forth for this position

Maintain and encourage excellent resident relations by all members of the team. This includes but is not limited to the following:

Promptly attend to resident comments and/or complaints

Require all Team Members to be professional and friendly to the residents while meeting MORGAN’s standards of non-fraternization

Ensure that the proper move in paperwork, keys and remotes are prepared for a new resident

Inspect make ready apartments prior to move in

Maintain the resident renewal program set by the Community Manager

Create a sense of community with the residents and the community

Assist the Community Manager with the service team. These duties include but are not limited to the following:

Monitor the timely completion of all service requests

Monitor and inspect market ready apartments to ensure quick turn times and are completed per the MORGAN standard

Monitor electric, water and gas bills and notify the Community Manager of discrepancies

Manage the bookkeeping and rental collection These include but are not limited to the following:

Submit payables to accounting per MORGAN standard

Assist in the preparation of monthly financials

Collect rent in a timely basis per the lease contract

Ensure compliance with Community Policies and lease agreements. This includes responding to violations and communicating with the residents and taking the proper legal action when necessary

Assess move out condition of apartments and have a final account statement sent with the final disposition in a manner meeting the lease contract requirement. Charge for damages and fees when necessary and send to collection in a timely basis

Monitor the community for compliance to all Fair Housing and ADA laws

Assist the Community Manager to create and monitor the marketing for the community. This includes but is not limited to the following:

Know and understand the sub-market where the community is located. This includes knowing all competing properties and their rents, specials, occupancy numbers and their management company

Supervise the leasing team their tours and closing techniques

Monitor the leasing teams follow up of all leads

Ensure that all team members understand and adhere to fair housing standards

Perform all Essential Job Functions on the Leasing Consultant job description as business dictates

Work overtime as necessary to meet the MORGAN standards of customer service

Other tasks as assigned by your supervisor, not listed as essential job functions

Qualification

Property ManagementResident RelationsBookkeepingMarketingCustomer ServiceTeam PlayerCommunication SkillsProblem Solving

Required

Ability to read, write and understand English

Must have a valid driver's license, insurance and car registration if driving for business purposes

Will need to be on feet (33% to 100%)

Will need to perform the following physical activities (50% to 100%). Example: Bend/stoop/squat/kneel Perform routine office duties such as filing into high and low cabinets; picking up debris on community

Climb stairs Inspect and show community by accessing upper floor apartments

Push or pull Inspect and show community

Reach above shoulders Store supplies, inspect community

Grasp/grip/turning and finger dexterity Typing, writing, handle packages and supplies

Lifting/carrying (supplies, replacement parts, ladders, etc.). Over 50 lbs Rare need (less than 1%). Between 10 - 25 lbs Occasional need (1% to 33%). Less than 10 lbs Frequent need (33% to 100%)

Constant need (100%) to read and review reports, view computer screen and wide variety of correspondence

Frequent need to see small detail

Frequent need (33%-50%) to see things clearly beyond arm's reach

Constant need (100%) to receive or give instructions from/to residential management, communicate via telephone and in person with staff, residents, vendors, etc

Constant need (100%) to communicate either in writing to residents, staff, vendors, corporate and prospects

Frequent need (33%-50%) to utilize personal transportation to deliver reports/payables to the corporate office, make deposits, view/inspect other apartment communities

Occasional need (1%-33%) to respond to after hour emergencies

Benefits

Advancement opportunities

Training

Low-cost Medical, Dental, Vision

Flexible Spending Accounts (Medical, Limited Purpose & Dependent Care)

Health Savings Account

Voluntary Life Insurance

Long-Term Disability Insurance

Company Paid Life Insurance

Company Paid Short-Term Disability Insurance

401K (Traditional & Roth) with Company Match

Employee Assistance Program

Paid Time Off plans including:

Vacation

Sick

Floating Holiday

Bereavement Leave

Holiday Schedule

Referral Bonus Program

Annual Bonus Program

Company

The Morgan Group

Morgan Group ("Morgan") is a vertically integrated, 3rd generation family business that invests in multifamily housing through development and acquisitions in high growth US markets.

Founded in 1959