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The University of Kansas Health System · 14 hours ago

Patient Service Representative - Cancer Center - Westwood (West)

Westwood, KS

Full-time

Onsite

Entry Level

1+ years exp

The University of Kansas Health System is seeking a Patient Service Representative to enhance the patient experience within their Cancer Center. The role involves managing front desk operations, scheduling appointments, and assisting patients with their needs during and after visits.

Clinical TrialsEducationEmergency MedicineHealth Care

Growth Opportunities

Responsibilities

Pre-Visit SchedulingSchedule internal and external incoming department referrals

Schedules in person appointments, telehealth visits, surgeries, procedures and/or ancillary services using Epic Cadence decision trees

Maintains extensive knowledge of appointment types, locations, providers, and specialties

Works to achieve a coordinated patient itinerary sometimes consisting of multiple appointments

Responsible for registration of patient during the scheduling process, including entering demographics, insurance verification, completing the Medicare Secondary Payer Questionnaire (MSPQ), scanning and document preparation, updating documentation and processing of referrals/order/appointment requests

Preauthorization of clinic specific visits and procedures as needed

Assist patient with MyChart activation and support, including how to complete check-in online prior to the appointment

During Visit Standard Check-InResponsible for high volume patient clinic check in/out and phone reception – following health system standards

Secures patient signatures for consent and financial forms

Follows and completes all standard registration documentation and scanning process in the Health System EMR

Responsible for collecting all point of service collections due per the EMR generated patient estimate including copay, co-insurance, and deductibles

Assist patient with MyChart activation and support

Responsible for outpatient clinic direct rooming

Responsible for supporting patient through self-check-in utilizing MyChart and the EMR

Post-Visit (Check-out/Follow Up Scheduling)Schedule follow up internal and external diagnostic and therapeutic orders creating a patient itinerary based on provider orders

Assist patient with MyChart activation and support

Ensure proper front desk coverage until last patient is dismissed from the clinic

Standard ResponsibilitiesAttends and participates in department clinic daily huddles and process improvement initiatives

Understands patient experience performance expectations for ease of scheduling appointment, degree to which you were informed of delays, likelihood to recommend practice, courtesy of front desk and staff worked together for your care

Supports both front desk and scheduling (telephone and MyChart) workflows

Establishes and maintains productive working relationships with providers and the clinical care team

Has a working knowledge of patient related policies and procedures as well as an understanding of the University of Kansas Health System services and programs

Follows the Health System standard apparel policy

Effectively communicates Health System Policies to patients and patient advocates

Familiarity with insurance coverage types (HMO, PPO, VA, Medicare)

Expected to provide coverage at alternate locations to help meet critical staffing level needs, as delegated by management

Supports and participates in patient experience initiatives including marking campaigns and event registration

Responsible for daily maintenance of workspace and following environmental health cleaning guidelines according to Health System policy and procedures

Responsible for following personal protective equipment (PPE) guidelines according to Health System policy and procedures

Expected to complete necessary training and successfully pas 30-60-90-day quality assessments

Remains in clinic until last patient is checked out and any follow-up visits are scheduled

Must be able to perform the professional, clinical and or technical competencies of the assigned unit or department

These statements are intended to describe the essential functions of the job and are not intended to be an exhaustive list of all responsibilities. Skills and duties may vary dependent upon your department or unit. Other duties may be assigned as required

Qualification

Customer service experienceEMR proficiencyMicrosoft ExcelMicrosoft WordMicrosoft OutlookMicrosoft TeamsBilingualProblem resolution skillsPatient confidentiality