Mount Sinai Medical Center ยท 12 hours ago
Senior System Ananlyst Optime
Miami Beach, FL
Full-time
Onsite
Senior Level
7+ years expMount Sinai Medical Center is a leading healthcare institution dedicated to providing high-quality medical services. The Senior System Analyst Optime will be responsible for leading and managing system implementations, optimizing workflows, and ensuring effective service delivery within the organization.
Health CareHealth DiagnosticsMedical
Responsibilities
Attitude - Maintains a positive attitude, welcomes and incorporates feedback, and shows appreciation for colleagues, patients, partners and customers in a consistent manner
Teamwork - Demonstrates great teamwork, shares information with others, responsive with all communications/deliverables, collaborates with the team to resolve open issues, and anticipates the needs of colleagues in a consistent manner
Service Delivery - Takes personal ownership of issues, ensures a high degree of accuracy with all communications/deliverables, completes tasks according to committed timelines, demonstrates excellent service recovery, and communicates with customers in a consistent manner
Service Management - Actively monitors assigned HEAT tickets, documents activities thoroughly, and resolves issues within the established service levels in a consistent manner
Workflow Analysis - Leads and mentors others to perform workflow analysis and design with input and guidance from key operational leadership. Demonstrates understanding of interdependent workflows across departments/systems. Facilitates workflow adoption on new processes. Ability to articulate benefits and risks associated with new workflow/implementation
Testing - Leads the development of testing materials and activities for workflow updates/system upgrades/implementations Participates in system testing events by executing scripts. Accurately documents and reports any noted errors or deficiencies
Upgrades/Optimizations - Leads system activities related to upgrades and optimization independently. Accounts for application dependencies, interfaces and other workflow concerns. Establishes and executes a communication plan related to upgrade/optimization activities
Projects and New System Implementations - Leads and completes projects within specified time frame. Able to manage multiple projects while maintaining portfolio of regular support assignments. Able to examine existing system design for optimization opportunities, based on experience. Performs duties with little direction required. Ensures timeline, scope and resources for project are well managed
Issue Resolution - Leads resolutions and teaches others how to troubleshoot or prevent future occurrence
Leadership - Leads departmental and customer team meetings. Prepares and presents substantial portions of meetings on a regular basis. Acts as an internal consultant for operational leadership. Performs as a respected and engaging leader for assigned projects
Knowledge - Leads teams to advance application knowledge and understanding. Achieves and maintains up-to-date application knowledge for multiple applications/process areas. Utilizes appropriate resources to further knowledge to address issues or complete assigned tasks. Recognized as an expert in assigned areas of system support. . Actively mentors others. Presents solutions that are creative and functional
Downtime Processes - Leads development of downtime processes. Actively participates in testing of downtime processes. Demonstrates broad understanding of downtime as it affects the enterprise. Ensures systems and workflows are adequate to recover from planned or unplanned downtime events
Training - Leads the development of training content for users. Infuses training with key workflow information and best practices related to system use. Leads formal training activities in the form of teaching, proctoring, materials preparation or other tasks as necessary
Qualification
Required
Bachelor's Degree or equivalent experience
7+ years experience with large hospital applications/systems preferred
Relevant application certification desired (when applicable)
Benefits
Health benefits
Life insurance
Long-term disability coverage
Healthcare spending accounts
Retirement plan
Paid time off
Pet Insurance
Tuition reimbursement
Employee assistance program
Wellness program
On-site housing for select positions and more!
Company
Mount Sinai Medical Center
Mount Sinai Medical Center provides healthcare services, including cardiology, neurology, orthopedics, endocrinology, and gastroenterology.
1001-5000 employees
H1B Sponsorship
Mount Sinai Medical Center has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (27)
2024 (28)
2023 (19)
2022 (12)
2021 (3)
2020 (6)
Funding
Current Stage
Late StageLeadership Team
Gino Santorio
President & CEO
wendy stuart
Chief Nursing Officer, Senior Vice President,
Recent News
HealthCareIT News
2025-11-26
2025-11-18
Company data provided by crunchbase