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Linnaeus · 17 hours ago

Client Service Coordinator- Ballantyne

Banfield Charlotte Ballantyne NC|005183

Full-time

Onsite

New Grad, Entry Level

$15/hr - $18.69/hr

Linnaeus is a veterinary organization seeking a Client Service Coordinator for their Ballantyne location. The role involves recruiting new clients, providing exceptional service, and managing various administrative tasks to ensure a productive environment for both pets and their owners.

Health CareVeterinary

Responsibilities

Live and exemplify the Five Principles of Mars, Inc. within self and team

Actively recruit new clients by promoting hospital services and route the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team

Maximize the number of pets seen by the hospital team through through a productive and efficiently run hospital to support the needs of our wellness plan clients

Provide professional, efficient and exceptional service at all times. This includes encouraging hospital visits, welcoming clients and pets, ensuring that they are comfortable in the hospital, and educating them about their pet's health

Educate clients about Optimum Wellness Plans, preventative care, pet health needs and hospital services

Assist incoming clients by completing the required documentation, entering all pet information and history in the computer, utilizing proper collars and tags for identification, and ensuring prompt service

Assist outgoing clients by providing all necessary instructions, information and invoices, dispensing prescription items per the veterinarian's instructions, selling retail products and scheduling future appointments

Manage the finances by maintaining accurate balances and utilizing proper opening and closing procedures

Conduct administrative functions as necessary

Other job duties as assigned

Qualification

Client serviceClient educationAdministrative functionsFinancial managementCommunication skills