Pyramid Global Hospitality ยท 15 hours ago
Assistant Front Office Manager
Coral Gables, FL
Full-time
Onsite
Mid Level
$55K/yr - $65K/yrPyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity and growth. The Assistant Front Office Manager will manage all aspects of front desk operations, ensuring guest satisfaction and effective staff training while collaborating with various departments to achieve departmental goals.
Hospitality
Responsibilities
Manage all aspects of front desk operations for assigned shift
Schedule employees to ensure proper coverage
Monitor performance and recommend/initiate corrective and/or disciplinary action, or other staffing/human resources-related actions in according with company policies and procedures
Alert management of potentially serious issues
Ensure all staff is properly trained and have the tools and equipment needed to effectively carry out their job functions
Ensure guests receive prompt, professional attention and are greeted upon arrival
Respond appropriately to guest complaints
Implement appropriate service recovery gestures in order to ensure total guest satisfaction
Communicate to staff any VIP, or special needs or requests and follow up on execution
Communicate and assist in achieving departmental guest satisfaction, revenue and profit goals and objectives
Manager labor costs and expenses within budget
Assist in managing hotel revenue generation & maximization through full utilization of company systems, business processes and specifications
Ensure procedures are followed for security of monies, credit and financial transactions, and guest security
Throughout shift conduct routine inspections of the front office and public areas to ensure the appearance of such areas reflects highly on the hotel, brand, and Company
Correct any deficiencies
Train appropriate staff on procedures for PBX to serve as a central communications point during emergency/crisis situations
Promote teamwork and quality service through daily communication and coordination with other departments
Will serve as manager on duty as required
Qualification
Required
Manage all aspects of front desk operations for assigned shift
Schedule employees to ensure proper coverage
Monitor performance and recommend/initiate corrective and/or disciplinary action, or other staffing/human resources-related actions in according with company policies and procedures
Alert management of potentially serious issues
Ensure all staff is properly trained and have the tools and equipment needed to effectively carry out their job functions
Ensure guests receive prompt, professional attention and are greeted upon arrival
Respond appropriately to guest complaints
Implement appropriate service recovery gestures in order to ensure total guest satisfaction
Communicate to staff any VIP, or special needs or requests and follow up on execution
Communicate and assist in achieving departmental guest satisfaction, revenue and profit goals and objectives
Manage labor costs and expenses within budget
Assist in managing hotel revenue generation & maximization through full utilization of company systems, business processes and specifications
Ensure procedures are followed for security of monies, credit and financial transactions, and guest security
Conduct routine inspections of the front office and public areas to ensure the appearance of such areas reflects highly on the hotel, brand, and Company
Correct any deficiencies
Train appropriate staff on procedures for PBX to serve as a central communications point during emergency/crisis situations
Promote teamwork and quality service through daily communication and coordination with other departments
Serve as manager on duty as required
Benefits
Comprehensive health insurance
Retirement plans
Paid time off
On-site wellness programs
Local discounts
Employee rates on hotel stays
Ongoing training and development opportunities
Company
Pyramid Global Hospitality
Pyramid has extensive experience in providing core operational infrastructure and strategies for a wide range of full-service properties.
Founded in 1999
10001+ employees
H1B Sponsorship
Pyramid Global Hospitality has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2024 (1)
Funding
Current Stage
Late StageTotal Funding
unknown2023-02-28Debt Financing
Leadership Team
Anthony Torres
Vice President of Food and Beverage
Recent News
2025-10-16
Company data provided by crunchbase