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Concentra · 1 day ago

Onsite Revenue Cycle Specialist

Addison, TX

Full-time

Onsite

Entry Level

1+ years exp

Concentra is recognized as the nation’s leading occupational health care company. The Onsite Revenue Cycle Specialist is responsible for ensuring accurate and timely processing of charges and payments for on-site services, managing billing workflows, and resolving account discrepancies to maintain financial accuracy and client satisfaction.

Health CareHospitalMedicalPrimary and Urgent CareTherapeuticsWellness

Responsibilities

Perform centralized charge entry and billing functions for on-site locations and physician consulting, including full revenue cycle responsibilities as assigned (payment posting, correspondence, accounts receivable follow-up, customer service, refunds)

Receive, review and validate data for charge capture and billing from multiple sources

Weekly expense distribution reports

Gather invoices for expenses

Kronos/ADP reports to validate time for on-site accounts

Ensure billing instructions are accurate and updated prior to charge entry

Collaborate with on-site account managers, on-site center operations, accounting, procurement, vendors and Central Business Office (CBO) teams

Document actions in the practice management system

Communicate with employers to submit invoicing and resolve billing questions or concerns

Address incoming customer service calls or e-mails with clients

Submit necessary back-up (expense details, W9s) for successful invoicing & payment

Process corrected invoices, or rebills, for settling unpaid on-site balances

Work duplicates or overpayments timely, to resolve credit balances for on-site clients (either by approved refund, or transferring approved credits to other open balances for same client)

Process incoming payments and correspondence per company policy (segregation of duties)

Manage aging reports for on-site clients/locations

Qualification

Healthcare billing experienceRevenue cycle managementAccounts receivable collectionsMedical billing courseworkMicrosoft ExcelCustomer service skillsProblem solving skillsOrganizational skillsCommunication skillsAttention to detail

Required

Education Level: High School Diploma or GED Major: Degree must be from an accredited college or university

Customarily has at least one year of demonstrated experience with healthcare billing and revenue cycle, including accounts receivable collections experience

Concentra Core Competencies of Service Mentality, Attention to Detail, Sense of Urgency, Initiative and Flexibility

Ability to make decisions or solve problems by using logic to identify key facts, explore alternatives, and propose quality solutions

Outstanding customer service skills as well as the ability to deal with people in a manner which shows tact and professionalism

The ability to properly handle sensitive and confidential information (including HIPAA and PHI) in accordance with federal and state laws and company policies

Excellent communication, writing, and documentation skills

Organizational skills

Problem solving skills

Ability to handle multiple tasks

Ability to work independently and meet/exceed client's needs

Familiarity with Microsoft Excel, Outlook, Word