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Hackensack Meridian Health · 13 hours ago

Clinical Office Manager - Health and Wellness Center

Iselin, NJ

Full-time

Onsite

Mid, Senior Level

Hackensack Meridian Health is dedicated to transforming healthcare and is seeking a Clinical Office Manager for their new Health and Wellness Center. The role involves managing departmental operations, overseeing billing practices, and ensuring patient satisfaction while leading a team of clinical and clerical staff.

Assisted LivingHealth CareHealth DiagnosticsHospitalMedical

Responsibilities

Acts as a liaison between the hospital administration, the providers, and the team members

Promotes team work and facilitates intra-office communication and problem solving

Ensures office has adequate inventory and monitors purchasing while remaining within budget parameters

Manages team members and leads by example to ensure patients and visitors are greeted and taken care of in the proper manner

Answers patients' questions and concerns, monitors flow of patients within the office, and ensures team members and patients are aware of delays

Works with hospital administration to develop and implement goals and objectives

Recommends and implements departmental policies and procedures

Oversees all areas of office operation and acts as a resource to staff and physicians

Manages an active, ongoing process of improving patient satisfaction that is specific and measurable and provides regular progress reports to administration

Seeks out opportunities to improve efficiencies and reduce expenses

Responsible for overseeing the billing practices within the office

Ensures key functions such as accurate data entry of demographic information, charge and payment posting, and end of day procedures are completed as needed

Keeps abreast of reimbursement procedures and insurance requirements and regulations

Runs billing reports regularly on appointment reconciliation reports and visit data

Maintains records of daily deposits, monitors physician performance and productivity, and provides necessary feedback to improve efficiencies

Prepares monthly reports on visits, new patient volumes, hospital volumes, surgical volumes, expense variances, OT Explanations, and revenue

Manages and/or assists in the recruitment, development and supervision of team members

Creates and sustains an environment that fosters team member engagement

Establishes clear objectives tied to department and/or organizational strategic goals

Coaches, counsels and evaluates performance of direct reports

Involved in the development and/or management of budget for assigned areas

Regularly monitors relevant key financial indicators and performance metrics, modifying business activities where needed in response to changing financial situations

Track, analyze, and report on relevant data and metrics as needed and/or requested

Develop, recommend and/or implement actions or process improvements as appropriate

Complete all other assigned duties and projects in a timely fashion

Qualification

Supervisory experienceBusiness Management degreeEpic knowledgeData ManagementMultitaskingCommunicationLeadership abilitiesPositive attitudeOrganizational skillsFlexibility