OnBoard · 13 hours ago
IT Support Specialist
Indianapolis, IN
Full-time
Hybrid
Entry Level
1+ years expOnBoard is a leading board management software provider that helps organizations achieve higher performance through effective board management. The IT Support Specialist will provide technical support to internal team members, manage hardware inventory, and maintain servers while assisting with IT support initiatives.
CollaborationDocument ManagementMeeting SoftwareSoftware
Responsibilities
Provide first-level technical support to internal users, resolving hardware and software issues
Respond to IT service requests and troubleshoot problems through to resolution or escalate as needed
Install and configure computer systems, software, and peripheral devices
Assist in the setup of new users' accounts and equipment
Maintain and update IT documentation, including manuals, procedures, and configurations
Create knowledge base articles to assist users in resolving common issues
Assist in maintaining the company's network infrastructure, including switches, routers, and wireless access points
Troubleshoot network connectivity issues
Qualification
Required
Bachelor's degree in Information Technology, Computer Science, or related field preferred
1-3 years of experience in IT support, preferably in a SaaS environment
Basic technical knowledge of IT systems, network administration, and cybersecurity
Familiarity with Microsoft Windows, macOS, and/or Linux operating systems
Basic understanding of networking concepts
Strong problem-solving and communication skills
Preferred
Relevant certifications (e.g., CompTIA A+, CompTIA Network+, CompTIA Security+, Microsoft Certified IT Professional - MCITP) are a plus
Benefits
Company provided equipment (laptop, software, etc.)
Employment with a growing, casual, fun, philanthropic minded company
Employer paid extended health benefits, including health spending account (CAN based employees)
Comprehensive, high-quality medical/prescription drug plan options, as well as dental and vision plan offerings.
An employer contribution to your Health Savings Account (HSA) if you participate in a High Deductible Healthcare Plan.
Medical Flexible Spending Accounts available.
Dependent Care Flexible Spending Accounts available.
Basic life insurance in the amount of $50,000 or 1 X’s your salary (whichever is higher).
Short and long-term disability and Accidental Death and Dismemberment benefits at no cost to you.
401K Retirement Savings Plan with automatic enrollment at the first of the month following 60 days of employment at 5% to help you secure your financial freedom. We offer a generous company match that starts on the first of the month following 60 days of employment. The company match is dollar for dollar on the first 3% of your pay that you contribute and $0.50 on the dollar on the next 2%, for a total match of 4%.
Paid Time Off (PTO)/Holiday
Company
OnBoard
OnBoard is a secure board management platform that helps organizations prepare, conduct, and analyze board meetings.
201-500 employees
H1B Sponsorship
OnBoard has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
2023 (1)
2022 (1)
2020 (3)
Funding
Current Stage
Growth StageTotal Funding
$105MKey Investors
JMI EquityFive Elms CapitalSaratoga Partners
2021-07-07Private Equity· $100M
2018-09-17Private Equity· $5M
2018-07-05Private Equity
Leadership Team
Marc Huffman
Chief Executive Officer
Paroon Chadha
Co-Founder & Exec Board Chair
Recent News
Seattle TechFlash
2025-08-13
Company data provided by crunchbase