NeurOptics · 17 hours ago
Systems Integration Support Engineer
Irvine, CA
Full-time
Onsite
Entry Level
$80K/yr - $100K/yr
1+ years expNeurOptics is the leader in the science of pupillometry, dedicated to improving patient outcomes through innovative technology. The Systems Integration Support Engineer will provide technical assistance for the NPi-Connect™ SmartGuard Connectivity Hub, ensuring secure data transfer to Electronic Medical Record (EMR) systems, and will be responsible for installations, troubleshooting, and overall product support for healthcare customers.
BiotechnologyEyewearHealth CareManufacturing
Responsibilities
Assists customers and field teams with new NPi-Connect™ installations and initial setup
Configure Ethernet and Wi-Fi connectivity for seamless integration with EMR systems
Troubleshoot and resolve connectivity, data transfer, and device communication issues
Provide Tier 1 support for hardware and firmware-related problems
Maintain product bug list and customer improvement recommendations
Coordinate Tier 2 support when needed
Monitor and manage deployed devices across multiple sites
Maintain accurate records of device inventory, firmware versions, and connectivity status
Manage certificate expiration as required by hospitals when needed
Test new firmware releases for functionality and compatibility
Coordinate and execute firmware updates across customer fleets
Process Return Goods Authorization (RGA) and manage replacement workflows
Serve as the primary point of contact for product-related inquiries and escalations
Create and maintain technical documentation for new integrations, FAQs, troubleshooting guides and knowledge base
Provide training for internal teams on product changes due to firmware updates and best practices
Communicates in all formats (verbal, written, video meetings) with various departments including Customer Service, Engineering, Sales, Marketing, Operations, Manufacturing and Quality
Other duties or special projects as needed
Qualification
Required
Bachelor's degree in Information Technology, Computer Science, Biomedical Engineering, Engineering (any specialization) or related field
1-2+ years in technical support or IT networking roles, preferably in healthcare or medical device environments
Hands-on experience with Ethernet/Wi-Fi configuration and troubleshooting
English is primary language
Excellent verbal and written communication skills
Strong knowledge of MS Office Suite: Teams, Outlook, Word, Excel, PowerPoint
Ability to communicate via presentation both by phone, Zoom /Teams video and (at times) live
Excellent writing skills because they will be required to communicate in writing across multiple shareholders from both the NeurOptics and Customer side
Strong understanding of networking protocols (TCP/IP), EMR integration, and secure data transfer
Excellent problem solving skills
Ability to work independently and manage multiple priorities
Ability to lift 30 pounds
The ability to follow instructions and procedures
Ability to work occasional overtime as needed
Preferred
Familiarity with HL7 or other healthcare interoperability standards
Experience with remote monitoring tools, device management platforms. Experience with Digi Remote Manager is a plus
Knowledge of cybersecurity best practices for medical devices such as IEC 81001-5-1
Benefits
401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance
Company
NeurOptics
NeurOptics manufactures devices that gather and process information from the human eye to support medical decision-making and researches.
51-200 employees
H1B Sponsorship
NeurOptics has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2020 (1)
Funding
Current Stage
Growth StageTotal Funding
$2.25MKey Investors
Signatures Capital
2016-04-18Debt Financing· $0.5M
2014-04-21Series Unknown· $1.25M
2011-11-30Seed· $0.5M
Leadership Team
W
William Worthen
President and Chief Executive Officer
Recent News
2025-02-16
2025-02-16
Google Patent
2025-02-16
Company data provided by crunchbase