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Submittable · 15 hours ago

Technical Services Lead

United States

Full-time

Remote

Entry, Mid Level

$81K/yr - $92K/yr

2+ years exp

Submittable is transforming how organizations create social impact through its innovative platform. They are seeking a Technical Services Lead to act as a technical expert responsible for mastering their grant management platforms and delivering exceptional customer automation and integration work, while collaborating with cross-functional teams to scope, design, and deliver complex technical solutions.

News

No H1B

Responsibilities

Collaborate with Sales and Professional Service Engineers to define Professional Service project scope, timelines, and resource requirements

Provide time estimates and budget projections for technical implementations

Provide input on Statements of Work (SOWs) and other presales documentation

Ensure scoping aligns with operational capacity and delivery standards

Manage project timelines, budgets, and deliverables for technical implementations

Exercise light SOW authority to make tactical decisions and manage minor scope adjustments

Coordinate and lead User Acceptance Testing (UAT) processes with customers

Track project progress, identify risks, and escalate issues appropriately

Ensure projects are delivered on time, within budget, and to quality standards

Become a subject matter expert in both Submittable Next and Zengine platforms, developing deep technical knowledge that enables you to solve complex customer challenges

Design, test, and troubleshoot API integrations, Zapier workflows, and custom technical solutions for clients

Independently diagnose and resolve technical issues, providing guidance to both customers and internal teams

Partner closely with Customer Success Managers and Professional Services Engineers to deliver seamless customer experiences

Document solutions, create best practices, and contribute to the team's technical knowledge base

Qualification

API integrationsProject ManagementZapier workflowsTechnical DocumentationCustomer CommunicationGrant managementDatabase conceptsAdaptability

Required

2+ Years Experience testing and working with APIs, webhooks, and integration platforms like Zapier

Demonstrated ability to manage project timelines, budgets, and customer communications for technical implementations

Experience defining project scope, providing accurate time estimates, and managing resource requirements

Ability to work independently, learn new technologies quickly, and solve problems without constant oversight

Strong written and verbal communication skills with experience managing customer expectations and leading UAT processes

Comfort with ambiguity and the ability to pivot between different projects and priorities

Preferred

Experience with grant management, nonprofit technology, or SaaS platforms

Familiarity with database concepts and data modeling

Experience creating technical documentation or training materials

Benefits

Comprehensive health and life insurance with optional HSA, FSA, and DCA accounts

401(k) plan with employer match starting day one

Equity stock options to share in our success

Flexible hours, remote work options, and generous vacation and sick leave

Paid parental leave for mothers, fathers, and adoptive parents

Professional development stipends to support your career growth

Opportunities to participate in community outreach and volunteer programs

Monthly company-sponsored happy hours and gatherings to connect and unwind

Company

Submittable

Submittable is powering the next frontier of giving and granting for organizations looking to rely upon advanced tools and proven partnership to accelerate their impact with ease.

Founded in 2010

New York, New York, USA

51-200 employees