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Infinite Services Inc · 15 hours ago

Care Cycle Coordinator Account Manager

Brooklyn, NY

Full-time

Onsite

Mid, Senior Level

$60K/yr - $85K/yr

5+ years exp

Infinite Services, Inc. is dedicated to delivering high-quality therapy services through its Home Health Therapy Department. The Care Cycle Coordinator Account Manager oversees regional operations, ensuring efficient service delivery, managing teams, and maintaining relationships with various stakeholders to optimize patient care and operational performance.

Health CareHome Health CareWellness

Responsibilities

Lead, supervise, and mentor regional staff including Intake, Authorization, Scheduling, and Administrative Assistants

Provide direction, performance feedback, and ongoing professional development to enhance team effectiveness

Ensure efficient coordination of regional workflows, balancing caseloads and staffing to meet service demands

Foster a positive, accountable work environment that encourages innovation, collaboration, and continuous improvement

Independently manage team priorities and operational decision-making to ensure timely service delivery and compliance

Collaborate with multidisciplinary teams to optimize patient care and run in weekly team meetings to provide feedback regarding potential improvements in current processes and address any gaps in service delivery

Build and maintain strong working relationships with internal departments such as Billing, Finance, PCD, and Talent Acquisition

Serve as the central communication link between regional operations and department leadership

Collaborate cross-functionally to resolve operational challenges and enhance workflow efficiency

Provide education and resources to patients and their families regarding therapy services and expectations

Conduct regular patient check-ins to ensure services provided meet expectations, making any adjustments as needed

Represent Infinite’s values and mission through professional and effective communication with all stakeholders

Monitor provider performance, utilization, and documentation timeliness to ensure quality and compliance

Support therapy providers in understanding expectations, workflows, and performance benchmarks

Partner with clinical leadership to address provider-related issues and ensure optimal patient care outcomes

Lead initiatives to improve provider satisfaction and engagement within the region

Ensure providers understand Infinite’s focus on measurable patient recovery outcome, communicating that faster recovery and reduced relapse are part of our mission and business strategy

Develop and sustain relationships with external partners, including referral sources, ALFs, and other healthcare entities

Act as the regional liaison to ensure partner satisfaction and service continuity

Identify opportunities for regional growth and collaboration through strategic engagement and communication

Represent Infinite professionally in all partner relations, reinforcing the organization’s reputation for quality and reliability

Oversee the accurate and timely use of operational systems (e.g., Odoo, Raintree) for scheduling, documentation, and reporting

Monitor regional data metrics including billed hours, utilization rates, provider costs, and documentation compliance

Analyze operational and financial data to identify trends, variances, and opportunities for improvement

Ensure data integrity, compliance with payer and regulatory requirements, and adherence to departmental policies

Lead initiatives to streamline processes, enhance system use, and improve regional efficiency through data-driven decision-making

Maintain accountability for regional revenue, gross profit (GP), and provider cost targets in collaboration with the Department Director

Monitor and report financial performance metrics including billed hours, cost per provider hour, and utilization

Prepare monthly financial and operational reports, identifying and implementing corrective actions as needed

Ensure billing accuracy, cost efficiency, and timely submission in compliance with payer and state regulations

Participate in annual budget planning, quarterly forecasting, and cost-control initiatives to ensure fiscal discipline and sustainability

Operates with autonomy and strategic judgment to manage all aspects of the assigned region

Demonstrates decisive, proactive leadership that balances empathy with accountability

Acts as a regional representative of Infinite’s mission, modeling professionalism, collaboration, and ethical conduct

Participates in departmental leadership meetings, contributing to strategic planning, innovation, and process development

Promotes a culture of ownership and high performance, empowering staff to meet and exceed regional goals

Qualification

Healthcare managementSupervisory experienceOperational software proficiencyFinancial acumenHealthcare software familiarityCompassionate approachMultitaskSpanishCommunicationOrganizational skillsInterpersonal skillsProblem-solving skillsTeam leadership

Required

A minimum of an Bachelor's degree in related field, Healthcare preferred

A minimum of 5+ years' experience working within the Home Health setting or similar industry

A minimum of 3+ years' experience in a supervisory capacity

Familiarity with healthcare software and electronic medical records

Excellent communication, organizational, interpersonal and problem-solving skills

Strong understanding of patient confidentiality and privacy laws

Compassionate and empathetic approach to patient care

Ability to manage multiple tasks and priorities simultaneously

Proven ability to lead teams, manage cross-functional workflows, and drive measurable outcomes

Strong financial acumen with experience managing budgets and performance metrics

Proficiency with Microsoft Office Suite and operational software systems (e.g., Odoo, Raintree)

Ability to Commute: Brooklyn, NY 11207

Preferred

Spanish

Benefits

401(k)

401(k) matching

Dental insurance

Health insurance

Paid time off

Vision insurance

Company

Infinite Services Inc

Infinite Services, Inc, provides in-home physical, occupational, speech therapy, and counseling services, specializing in working with both the pediatric and geriatric populations.

Founded in 2009

Brooklyn, New York, USA

51-200 employees