Kemper Development Company · 1 week ago
Full-Time Concierge
Bellevue, WA, US
Full-time
Onsite
Entry Level
$24/hr - $25/hr
1+ years expKemper Development Company is a family-owned business dedicated to building community and fostering cultural growth in Bellevue. They are seeking a Concierge to perform service and administrative duties, ensuring exceptional customer service and maintaining building presentation while responding to resident and guest requests.
Commercial Real EstateHotelProperty DevelopmentReal Estate
Responsibilities
Represent KDC and the 2LT Staff with professionalism and excellence in your role
Follow all 2LT Service Standards and protocol, along with any training that is specifically provided
Take responsibility for the building presentation: make sure walk-throughs are thorough and completed and the building is always operating at the highest level possible
Welcome and acknowledge every resident and guest politely, eye contact, and a friendly verbal greeting, using names when possible
Maintain organized, neat, and consistent presence at lobby workstation
Respond to residents, guests and visitors request that may include but not limited to: restaurant reservations, recreation requests, floral orders, premium tickets for entertainment events, car service reservations, babysitting, dry cleaning, mail, notary, repairs, etc. by making arrangements with designated vendors or identifying appropriate providers according to KDC standards
Respond to special requests from residents/guests with unique needs
Anticipate services needed by asking questions to better understand needs and by watching/listening to preferences and acting on them whenever possible
Actively listen and respond positively to questions, concerns, and requests to resolve issues, delight residents, and build trust
Accurately and timely submit work orders to other departments as needed
Gather, summarize, and share information about the property and the surrounding area amenities including special events and activities
Maintain resident security: Announce all visitors, contractors, etc. to residents before allowing them to access to the building. Permit access only to authorized visitors
Answer telephones using Two Lincoln Tower phone etiquette guidelines
Speak to residents, guest, and co-workers using clear, appropriate, and professional language
Handle sensitive issues with employees, residents, and guests with tact, respect, diplomacy and confidentiality
Support all co-workers and treat them with dignity and respect
Provide refreshments to guests as requested
Manage amenity room schedules and organize and clean up rooms as needed
Troubleshoot technology issues as they arise. Request assistance from IT as needed
Ensure all systems are ready for use during operating hours and properly turned off as needed
Report any issues (building or resident), challenges, or other concerns to the 2LT management team timely and with full detail
Assist the leasing team as needed
Qualification
Required
Proficient English reading and writing skills and verbal communication skills are required
Proven ability to operate in a fast-paced, demanding environment while maintaining calm
Proven ability to multi-task and prioritize
Ability to translate 2LT's vision for resident relations and customer service to all staff and constantly model our brand of luxury customer service
Ability to work individually, as well as within a team and a team-centric environment
Self-motivation and strong initiative to accomplish goals, with a strong sense of responsibility
Comfort with asking questions of residents or staff to get to the source of any issue or question
Thorough knowledge of Microsoft Office: Word, Excel, and Outlook and a desire to improve these skills
Reliability, diligence, dedication, resourcefulness, and attention to detail
Strong English verbal and written communication skills and a willingness to improve upon these skills
Ability to understand, remember and carry out written and oral instructions
Ability to solve problems creatively and to think outside the box
Thorough knowledge of the layout of all properties and entities within the Bellevue Collection
A curiosity for new places, interesting things, restaurants, entertainment, places to enjoy in the area
Minimum High School Diploma or GED
1-2 years' experience in a customer service role, preferably within the hospitality industry
1 year experience using Microsoft Office, particularly Outlook, Word, and Excel
Benefits
Paid Sick time
Paid Holidays
Annual Bonus
401K
Free Parking
Company
Kemper Development Company
Kemper Development Company is in the real estate business that expertise in developing commercial real estates, hotels and shopping malls.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Kemper Freeman
Chairman and CEO
Recent News
2025-10-29
2025-07-24
2024-11-15
Company data provided by crunchbase