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SAG-AFTRA · 17 hours ago

Av Analyst (Information Technology) NY

New York, NY

Full-time

Onsite

Entry, Mid Level

$53K/yr - $53K/yr

1+ years exp

SAG-AFTRA is the iconic American labor union that represents approximately 160,000 media professionals. The AV Analyst is responsible for maintaining and overseeing video conferencing systems, providing technical support, and managing meetings for clients across the country.

AssociationMedia and Entertainment

Responsibilities

Set up and manage meetings to client specifications alongside other remote AV staff

Operate cameras and bring up content via control interface

Monitor remote connections using third-party software including ZOOM and other virtual meeting platforms

Shut down and secure equipment at the end of the meeting and provide reports and/or recordings to clients

Maintain and troubleshoot AV and conference room equipment and report issues to AV management

Provide staff training on equipment, personal meeting accounts and conference room reservations

Provide training and technical support to remote participants

Create, develop and distribute training materials and equipment documentation

General administrative responsibilities including the monitoring of telephone and email requests, scheduling meetings and researching client requests

Perform other duties as assigned or as the situation dictates

Qualification

Zoom proficiencyAV systems troubleshootingAV equipment proficiencyVirtual meeting platformsComputer proficiencyAudio mixingCustomer serviceVideo editingGraphic designWeb designHTML knowledgeVerbal communicationWritten communicationInterpersonal skills

Required

Demonstrates excellent customer service, as well as detail oriented verbal and written communication skills

Superlative interpersonal skills. Must be able to cultivate respectful, strategic and collaborative relationships with people from diverse backgrounds both internally and externally

Proficiency with Zoom Meetings, Zoom Webinars and Zoom Rooms

Experience with third party virtual meeting platforms

Ability to work well under pressure required

Troubleshooting knowledge of complex AV systems, computers, and networks

Proficiency with cameras, microphones, and other AV equipment

Proficiency with computers and able to use applications such as GSuite and Microsoft Office

Audio Mixing and Vision Mixing skills using both hardware or software like OBS

Must be available and willing to work extended hours (and/or overtime for applicable non-exempt positions) per day or per week, including weekends and holidays, as SAG-AFTRA determines is necessary to meet its business needs

One to three years providing AV support

Preferred

Associates or Bachelor's degree is preferred, or equivalent relevant work experience

Understanding of the entertainment industry is a plus but not required

Benefits

Affordable and comprehensive medical and dental plans

Generous pension plan

Employee discounts and perks

Company

SAG-AFTRA

With national offices in Los Angeles and New York, and local offices nationwide, SAG-AFTRA is the iconic American labor union that represents approximately 160,000 media professionals.

Founded in 2012

Los Angeles, California, USA

201-500 employees