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Baptist Health · 14 hours ago

Customer Service Collector, Patient Accounting, Bethesda East, FT, 8A-4:30P

Boca Raton, FL

Full-time

Onsite

Mid Level

$18.32/hr - $23.82/hr

3+ years exp

Baptist Health is the region’s largest not-for-profit healthcare organization, and they are seeking a Customer Service Collector to ensure compliance with HIPAA regulations and assist patients with their account inquiries. The role involves validating patient information, analyzing balances, and resolving customer concerns through effective communication and documentation.

Hospital & Health Care

H1B Sponsor Likely

Responsibilities

Responsible for validating patient’s identity to comply with HIPAA Regulations, analysis of patient balances, detail review of services billed, validating correct patient/insurance and demographic information, identifying customer’s concern and assisting with resolution including follow up with other departments throughout BHSF (i.e. Financial Assistance Program, Financial Assistance Department, Charge Review Department, Patient & Guest Services, Special Handling, UR, CPO and Claims Management Department)

Responsible to answer all incoming calls through the Inter-active Voice Response System from patients, attorneys, internal and external customers for all BSHF facilities and document all action taken onto the SMS/Invision System

Knowledge of the Managed Care Contracts in order to submit contractual adjustments on accounts as necessary

Utilizes available system resources to resolve patient issues promptly

Responsible to process, document and work all incoming patient mail within a 7-10 day window

Qualification

Customer Service experienceHealthcare knowledgeMedical terminologyHIPAA regulationsICD9CPT4 codesMicrosoft OfficeProblem solverBilingualDetail orientedInterpersonal skills

Required

High School, Cert, GED, Trn, Exper

3 years Customer Service experience in a healthcare setting in a call center environment a must

Knowledgeable in a healthcare setting arena

Working knowledge and understanding of: medical terminology; Revenue Codes; DRG guidelines; ICD9, CPT4, Modifiers & HCPC codes; HIPAA and Statutory regulations; Online verifications Avality; Internet savvy; Knowledge of Microsoft systems, Word, Excel, PowerPoint, Access, Vista Hipath Pro-Center Agile

Detail oriented; problem solver; good math, writing, and interpersonal skills required

Must be able to deal with difficult callers in a high call volume setting

Ability to multi-task and work under pressure in order to meet stringent deadlines

Preferred

Bilingual preferred

Company

Baptist Health

Glassdoor3.8

Baptist Health South Florida is the region’s largest not-for-profit healthcare organization with 12 hospitals, more than 29,000 employees, 4,500 physicians, and 200 outpatient centers, urgent care facilities, and physician practices spanning across Miami-Dade, Monroe, Broward, and Palm Beach counties.

Founded in 1990

Coral Gables, Florida, US

10001+ employees

http://careers.baptisthealth.net

H1B Sponsorship

Baptist Health has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (3)

2024 (4)

2023 (2)

2022 (3)

2021 (20)

2020 (6)