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Michigan First Credit Union · 13 hours ago

Assistant Branch Manager

Grand Rapids, MI

Full-time

Onsite

Mid, Senior Level

3+ years exp

Michigan First Credit Union is a long-established financial institution dedicated to providing high-quality member experiences. The Assistant Branch Manager will assist in the branch's operations, supervise staff, and ensure excellent service delivery while supporting the branch manager.

BankingFinanceFinancial Services

Responsibilities

Responsible for all or part of the duties and responsibilities involved in scheduling and staffing, assignment of duties and priorities of completion in accordance with policies, principles, and procedures established by credit union and directly assigned to the branch manager

Works directly with members, external persons and representatives of associated industries (i.e., SEG's) to evaluate and promote improved and expanded services in area

Develops plans for efficient use of materials, machines, and team members

Reviews production costs and product quality, and modifies production and service delivery methods to maintain and enhance profitable operation of branch

Reviews rates and services of competing organizations. Recommends programs and services to retain existing members as well as develop new markets

Serves as a Loan Officer when required and assists in every department as may be required from time to time

Directs the preparation of branch reports and schedules required by Head Office or regulatory agencies

Becomes/is an advocate of the Michigan First culture, supporting diversity, philosophy and other credit union initiatives. Fosters a positive image of Michigan First via professional representation in all contacts and complies with all of Michigan First’s mission and vision goals. Reflects each of the credit union’s “Isms” in daily job performance. Learns and utilizes the EMEC way (Every Member’s Experience Counts) in day-to-day responsibilities when communicating with members and team members

Performs such other duties as may be delegated by the Branch Manager

Manages subordinates who supervise team members in the teller/member services area. Is responsible for the overall direction, coordination, and evaluation of these units

Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities training team members, planning, assigning, and directing work; appraising performance; rewarding and disciplining team members; addressing complaints and resolving problems. Demonstrates a commitment to our “Leader Code of Conduct.”

Qualification

Credit union services knowledgeSupervisory experienceNotary Public certificationPC operation skillsSpreadsheet application knowledgeReport writingEffective communicationProblem-solving ability

Required

Must have in-depth knowledge of all credit union services, operational policies and procedures, and is able to communicate this knowledge effectively to staff and members

At least three years of related experience and/or training at a supervisory level in a financial institution (i.e., Loan Manager, or Member Services Manager); or equivalent combination of education and experience

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals

Ability to write routine reports and correspondence

Ability to speak effectively before groups of team members of organization, as well as to members, salespersons and other external persons

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form

Ability to deal with problems involving several concrete variables in standardized situations

Must be certified as a Notary Public for the purpose of verifying signatures, executing documents and obtaining information

Ability to operate a PC to access the credit union's accounting system and member account information

Basic input, output, error correction, general ledger account structure knowledge essential to be able to perform the job

Ability to operate a personal computer to perform simple accounting tasks such as account reconciliation, access the Federal Reserve Account and the Corporate Credit Union account