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SPS Commerce · 21 hours ago

Associate Account Executive - Community

Germany, PA

Full-time

Hybrid

Entry Level

1+ years exp

SPS Commerce is a leading provider of cloud-based supply chain management solutions, serving a global network of retail trading partners. The Community Account Executive engages prospective Retail Industry clients with the primary objective of maximizing the potential of retailer partner programs.

Information ServicesInformation TechnologySaaSSoftware

Growth Opportunities

Responsibilities

Execute on retailer-directed leads; efficiently investigate each Supplier’s current environment while prescribing the best solution to meet their needs

As a consultant to the Supplier community, act as an extension of our retail partners by communicating their value, the “why”, timelines and requirements tailored to each partner

Drive maximum adoption via signed agreements of Retail customer vendors as part of a coordinated campaign effort by target date

Call into prospective customers and existing customers using a consultative sales approach to learn about, understand, and ultimately uncover sales opportunities

Embrace a sales hunter mindset and seek out new opportunities, including cold calls

Work through objections or barriers Suppliers may have and effectively convey their message to the Retailer as needed

Collaborate cross-functionally with account teams to maximize future upsell to Suppliers (small – enterprise level businesses)

Adopt and apply any new Community program strategy

Maintain internal and external customer satisfaction throughout the process, including timely and professional responses and working effectively with your SPS account team and management

Provide feedback on program quality early and often to ensure we are managing Retailer expectations appropriately and changing course where necessary, this includes escalating known or anticipated issues and complications

Qualification

Sales experienceCustomer engagementCommunication skillsMicrosoft OfficeSalesforce.comFluent in EnglishGermanLeadership expectationsCuriositySelf-driven initiativeAttention to detailRelationship buildingCollaboration

Required

Bachelor's degree (Economics, Business Administration are preferred) OR a combination of some post-secondary education and some relevant experience in Sales (outside sales, inside sales, retail sales, telemarketing)

Excellent communication, interpersonal and customer engagement skills

Ability to translate, simplify and clearly communicate (both verbal and written) complex business processes to individuals with varied levels of expertise

Process focused with a close and meticulous attention to detail

Demonstrative behaviors around integrity, curiosity, engagement, self-driven initiative, collaboration, relationship building, customer engagement/support, and leadership expectations

Fluent English and German and ideally Spanish, French or Dutch

Preferred

1+ years of experience selling (outside sales, inside sales, retail sales, telemarketing) preferred

Proven competence with Microsoft Office (e.g., Word, Excel, PowerPoint, Outlook) and Salesforce.com

Benefits

Launch your career acceleration by integrating into our expanding organization, gaining immediate and full exposure to a dynamic, professional team and impactful projects.

Structured coaching and mentorship designed to foster significant professional development, providing the expertise required for continuous growth.

Exceptional opportunities for rapid advancement where your contributions are directly linked to tangible career progression within our company.