Visa · 16 hours ago
Director, Storage Infrastructure Reliability Engineering
Highlands Ranch, CO
Full-time
Hybrid
Senior Level, Lead/Staff
$176K/yr - $282K/yr
10+ years expVisa is a world leader in payments technology, facilitating transactions across more than 200 countries. The Director of Storage Infrastructure Reliability Engineering will lead a global team to manage and improve Visa's storage infrastructure, ensuring high availability and security while driving innovation and operational excellence.
BankingFinanceFinancial ServicesInformation TechnologyMobile PaymentsPayments
Responsibilities
Drive bottoms-up improvements for Storage Infrastructure Reliability Engineering (including Level-1 & Level-2 Incident management, Change management and Problem management)
Lead crisis/incident event management incidents
Customer/partner engagements to represent operational concerns/needs
Mentor technical staff and drive programs to improve effectiveness and efficiency
Establish best-practice methodologies for problem resolution in a global, 24 x 7, high volume, high availability, critical production environment, based on metrics-based KPIs
Lead the development of innovative storage operations processes and tools from concept to delivery with a focus on new technologies and automation
Provide leadership to manage demands from projects and technology upgrades including recommendations for vendor tools/solutions and global alignment of storage infrastructure
Mentor, manage and motivate a high-performing team of senior professionals and set clear priorities to achieve department goals and KPIs
Manage oversight of complex storage operations processes based on a combination of vendors, custom solutions, and internal resources
Decision making authority is broad and can have significant material impact on cost, business planning and success of Visa's core business
Support the adoption of new technologies and tools, recommend capability improvements to storage engineering, and assist in lab deployments for technology trials
Ensure that information security and risk management are embedded within the culture requiring continuous improvement to a complex set of functions to coordinate security and compliance risks related to information systems and assets
Drive coordination, consensus and execution to mitigate cyber risk issues and emerging threats in such a dynamic environment
Direct the continuous and secure operation, administration and maintenance of storage infrastructure including coordinating with Risk Management, Identity/Access Management, Information Security and Privacy, and Disaster Recovery teams
Lead development of innovation and strategic direction in application of theories and concepts in storage design, configuration, administration, maintenance and/or support
Assist in the development of a strategic roadmap to ensure storage operations goals are met
Ensure service level targets are met and address all service-level complaints
Ensure storage operations are conducted according to corporate standards, and in compliance with external standards as defined in company objectives (e.g., ITIL, ISO27001/27002 and similar)
Participate in disaster recovery/business continuity activities, as needed
Comfort in working through corporate culture with purpose and energy to promote unified approach
Establish standards and governance in future acquisitions to mitigate risk and maximize storage infrastructure stability
Provide subject matter expertise in interactions with partners and customers, program manage collaboration projects externally and internally
Lead a culture of achieving storage security, stability, and performance through automation and SRE practices
Qualification
Required
10+ years of relevant work experience and a Bachelors degree, OR 13+ years of relevant work experience
Drive bottoms-up improvements for Storage Infrastructure Reliability Engineering (including Level-1 & Level-2 Incident management, Change management and Problem management)
Lead crisis/incident event management incidents
Customer/partner engagements to represent operational concerns/needs
Mentor technical staff and drive programs to improve effectiveness and efficiency
Establish best-practice methodologies for problem resolution in a global, 24 x 7, high volume, high availability, critical production environment, based on metrics-based KPIs
Lead the development of innovative storage operations processes and tools from concept to delivery with a focus on new technologies and automation
Provide leadership to manage demands from projects and technology upgrades including recommendations for vendor tools/solutions and global alignment of storage infrastructure
Mentor, manage and motivate a high-performing team of senior professionals and set clear priorities to achieve department goals and KPIs
Manage oversight of complex storage operations processes based on a combination of vendors, custom solutions, and internal resources
Decision making authority is broad and can have significant material impact on cost, business planning and success of Visa's core business
Support the adoption of new technologies and tools, recommend capability improvements to storage engineering, and assist in lab deployments for technology trials
Ensure that information security and risk management are embedded within the culture requiring continuous improvement to a complex set of functions to coordinate security and compliance risks related to information systems and assets
Drive coordination, consensus and execution to mitigate cyber risk issues and emerging threats in such a dynamic environment
Direct the continuous and secure operation, administration and maintenance of storage infrastructure including coordinating with Risk Management, Identity/Access Management, Information Security and Privacy, and Disaster Recovery teams
Lead development of innovation and strategic direction in application of theories and concepts in storage design, configuration, administration, maintenance and/or support
Assist in the development of a strategic roadmap to ensure storage operations goals are met
Ensure service level targets are met and address all service-level complaints
Ensure storage operations are conducted according to corporate standards, and in compliance with external standards as defined in company objectives (e.g., ITIL, ISO27001/27002 and similar)
Participate in disaster recovery/business continuity activities, as needed
Comfort in working through corporate culture with purpose and energy to promote unified approach
Establish standards and governance in future acquisitions to mitigate risk and maximize storage infrastructure stability
Provide subject matter expertise in interactions with partners and customers, program manage collaboration projects externally and internally
Lead a culture of achieving storage security, stability, and performance through automation and SRE practices
Preferred
12 or more years of work experience with a Bachelor's Degree or 8-10 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 6+ years of work experience with a PhD
Current or held advanced storage technical certification
Experience or background with automation using Ansible and/or Python would be desired
Experience leading a large Software/Tools Development team or Storage Engineering / Operations team
Experience leading a storage operations team for an enterprise that has a large volume of consumer-facing and B2B interactions
Proven track record of driving change and transformation in storage operations processes, tools and technologies through metrics driven, KPI based methodologies, and an evidence based operational improvement and decision-making approach to best meet business objectives and priorities
Prior experience in driving and leading enterprise technology and cultural transformation programs
Experience working with highly effective engineering teams through major technology transitions
Demonstrated understanding of tools and technologies in a storage infrastructure ecosystem
Demonstrated consistent and steady growth in career
Prior experience in multi-vendor storage technologies
Hands-on experience in deploying large scale storage technologies
Great communicator and able to drive consensus across diverse/global technology teams
Track record in developing next generation leaders
Demonstrated experience of metrics driven management with accountability
Benefits
Medical
Dental
Vision
401 (k)
FSA/HSA
Life Insurance
Paid Time Off
Wellness Program
Company
Visa
Visa is a multinational financial services company that facilitates electronic payment systems throughout the world.
10001+ employees
H1B Sponsorship
Visa has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (389)
2024 (424)
2023 (416)
2022 (515)
2021 (351)
2020 (407)
Funding
Current Stage
Public CompanyTotal Funding
unknownKey Investors
TNB Financial Services
2016-09-10Post Ipo Equity
2008-03-19IPO
Leadership Team
Ryan McInerney
Chief Executive Officer
Chris Suh
EVP & Chief Financial Officer
Recent News
Digital Commerce 360
2025-12-30
2025-12-30
Company data provided by crunchbase