Health Images · 17 hours ago
Patient Service Representative
Denver, CO
Full-time
Onsite
Entry Level
$18.40/hr - $22.81/hr
1+ years expHealth Images is looking for a Patient Service Representative to join their team in Denver. The role focuses on delivering exceptional patient care and administrative support, ensuring that patients feel prioritized while performing tasks such as check-in, scheduling appointments, and managing insurance verifications.
Hospital & Health Care
Responsibilities
Answers inbound calls to the Center
Provides a friendly and warm greeting to all patients and/or providers
Checks scheduled patients in/out and ensures proper documentation is received from patient
Collects co-pays, co-insurance, and deductible if necessary
Listens and resolves patient, provider, and any customer complaints. Communicates to PSR Lead and/or Area Manager as needed
Ensures accurate data entry for patient registration
Assists with medical records as needed
Ensures all queues are processed in a timely and efficient manner while adhering to all process & compliance requirements
Manages eRIS Center workflow, including daily schedule, billing complete, priors grid, delinquent exams, waitlist, report delivery queues, and collection of TOS
Stays abreast of known carrier related issues and is able to identify carrier specific concerns, (i.e. out of network, specific plan limitations, etc.)
Monitors schedule and ensures all data, attachments, history, etc. have been done before exam is completed
Facilitates no-show appointments (calling patients, cancelling, rescheduling)
Reschedules and cancels appointments as needed/directed (receives incoming/outgoing calls to patients)
Monitors waiting room to avoid extended wait time and to assists patients as needed
Requests orders and processes new/same-day requests
Requests all patients complete a satisfaction survey after their exam
Other duties as assigned
Qualification
Required
Detail oriented, self-motivated, a problem solver and a team player
Ability to navigate multiple computer screens and browsers quickly and accurately
Ability to excel in a very fast-pace team environment
Ability to continuously “exceed” company and customer expectation
Strong communication skills & professional demeanor
Minimum of High School diploma or equivalent (GED)
Preferred
One plus year of experience providing exceptional customer service – healthcare environment preferred
Benefits
Health Benefits: Medical/Dental/Vision/Life Insurance
Company Matched 401k Plan
Employee Stock Ownership Plan
Paid Time Off + Paid Holidays
Employee Assistance Program
Company
Health Images
Welcome to Health Images, where we are passionate about improving lives through unmistakable quality and spectacular service in every community we serve.
1001-5000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase