SAP · 1 week ago
Senior Cloud Contract Exception Management Process Specialist
San Ramon, CA
Full-time, Contract
Onsite
Senior Level
$122K/yr - $256K/yr
5+ years expSAP is a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. They are seeking a Senior Cloud Contract Exception Management Process Specialist to support their Customer Success organization by managing contract exception reviews and driving process improvements in compliance and operational governance. The role involves reviewing exception requests, preparing content for stakeholders, and supporting sales teams with contract adherence.
AnalyticsBusiness IntelligenceBusiness Process Automation (BPA)ComputerData ManagementFinanceSoftware
Responsibilities
Review exception requests, swiftly and thoroughly for standards and guardrails compliance
Drive programs for contract exception approval automation and to significantly reduce risk
Prepare consumable and audience-appropriate content for enablement and validation of our stakeholders
Define and implement controls, verify that evidence is collected and documented centrally by cloud products
Ensure contract adherence to established product operations standards
Improve review times, review completion rate, automation degree, … with LoB/product specific operations teams
Support sales and field escalations with regards to quote completion and delivery
Manage key messaging related to standard and exceptional cloud contract clauses
Identify and drive process improvement projects/initiatives
Enable sales teams on potential risks and pitfalls
Support audit controls/findings related to contract exceptions management process
Qualification
Required
Master's degree preferred, minimum Bachelor's degree
In-depth understanding of SAP's business and market position related to SAP's cloud product offering
Excellent analytical skills, i.e., being able to grasp and structure complex problems and perform conceptual work
Ability to deliver highest quality work under time constraints and in rapidly changing environments
Highest level of flexibility, integrity, and confidentiality
Strong focus on customer and employee experience and their continuous improvement
Ability to deep dive into topics to gain a full understanding of our complex processes and scenarios
Experience in collaborating with various cultures across multiple time-zones
5-8 years of experience in contract reviews and presenting the legal overview in a clear manner. Being able to handle a large volume of legal review requests
Work experience in business management, technical operations management/process design, or related field required
Strong knowledge of JIRA, Harmony Quote, CRM, and other work management systems, required
Experience in day-to-day interaction with multiple stakeholders across various time-zones and driving initiatives across board areas
Knowledge and experience with SAP cloud portfolio, sales processes, and customer cloud operation
Strong skills Microsoft Office (Teams, Word, Excel, PowerPoint, Outlook), and willingness to learn new applications
Strong sense of urgency and experience managing risk and an open-minded personality
Proactive and independent working style, goal-orientation, and affinity to structure
Excellent verbal and written communication skills in English
Proven success in engaging people from different cultures, languages, and regions
Broad understanding of SAP's strategy, organizational structure, and SAP solutions
Ideally experience in operations of one or more cloud products
Benefits
Constant learning, skill growth, great benefits
SAP North America Benefits
Company
SAP
SAP provides enterprise application software to various industries, including consumer, discrete manufacturing, public services.
10001+ employees
H1B Sponsorship
SAP has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (6)
2024 (1)
2023 (3)
2022 (3)
2021 (3)
2020 (6)
Funding
Current Stage
Public CompanyTotal Funding
$1.3BKey Investors
Elliott Management Corp.
2019-04-24Post Ipo Equity· $1.3B
2015-06-01Grant· $1.37M
1998-08-03IPO
Leadership Team
Christian Klein
CEO & Member of the Executive Board
Sandi de Souza
Chief Financial Officer
Recent News
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