Technical Support Specialist jobs in United States
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RPS Solar Pumps ยท 15 hours ago

Technical Support Specialist

positionWoodland, CA
timeFull-time
remoteOnsite
seniorityNew Grad, Entry Level
money$24/hr - $26/hr

RPS Solar Pumps is a mission-driven company focused on providing sustainable water solutions. They are seeking a Technical Support Specialist to assist customers with technical support, installation, and troubleshooting to ensure access to clean water without reliance on fossil fuels.

Clean EnergyManufacturingRenewable EnergySolarWater

Responsibilities

Provide technical support, installation, and troubleshooting assistance to customers via phone, text, chat, and email
Collaborate with customers and teammates to identify and resolve system-related concerns
Generate, update, and manage tickets with customer information and thorough notes using CRM and ticket-based software
Follow up with customers to ensure concerns are resolved satisfactorily and maintain high levels of customer satisfaction
Regularly update internal and external documents to accurately reflect system and equipment specifications
Maintain clear and professional communication with teammates and customers
High-five your teammates when another generator bites the dust

Qualification

Technical support experienceDC power knowledgeElectrical systems experienceCloud-based softwareMultitasking skillsInterest in agricultureCustomer-first mindset

Required

Have previous experience in a technical support role
Have basic knowledge of plumbing and experience with DC power and electrical systems
Are comfortable using modern cloud-based software
Can troubleshoot creatively and think like a customer
Have strong multitasking skills to handle multiple inquiries simultaneously
Bring a customer-first mindset with a 'yes' mentality
Believe in rural resilience and clean technology

Preferred

Have knowledge of or interest in agricultural operations (a plus, not required)

Benefits

401K match
Health care
Paid holidays
PTO
Sick leave
Pet insurance
Off-grid and volunteer PTO days
Triple-your-impact donation matching
AAA Roadside Assistance membership
Unlimited coffee
Regular parties
Delicious food
Karaoke nights
Fun-loving team spirit
Farm Fresh Goodness

Company

RPS Solar Pumps

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RPS Solar Pumps manufactures and supplies solar-powered well water pumps.
dateFounded in 2013
location
Woodland, California, USA
people-size11-50 employees
web-link
https://www.rpssolarpumps.com

Funding

Current Stage
Early Stage
Company data provided by crunchbase