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Avalon · 16 hours ago

Fulfillment Specialist

Syracuse, NY, US

Full-time

Onsite

New Grad, Entry Level

0+ years exp

Avalon is seeking a Fulfillment Specialist to efficiently process medical requests. The role involves managing document processing and ensuring compliance with HIPAA regulations while providing excellent customer service.

Document ManagementEdiscoveryLegal

Responsibilities

Process, print, and package documents of all sizes in a timely and efficient manner

Verifying that correct medical records are matched to supporting documents

Learn and use all software and equipment necessary for printing and mailing completion

Attend to copier needs as needed so machines continue to run efficiently

Attend and understand all initial and ongoing training provided

Follow and enforce all SOPs as well as review and understand reference material relevant to Protected Health Information and HIPAA regulations as provided

Meet or exceed defined productivity metrics

Carefully monitor and complete the process to make sure that all printing and mailing transactions are successfully fulfilled and that updates are made properly within the provided software

Communicate with the distribution center and 3rd party customer service representatives to provide excellent customer service and contribute to a completely HIPAA-compliant release of information process

Qualification

Medical records understandingMicrosoft OfficeROI field experienceComputer operationBasic math skillsHIPAA CertificationTime managementCommunicationAttention to detail

Required

Minimum of a high school diploma

No experience required

Strong time management, communication, and attention to detail

Ability to read and understand medical records, forms, authorizations, etc

Ability to work independently with little or no supervision at completion of initial training

Ability to operate a desktop computer, scanner, and other common office equipment, including copiers, printers, etc

Proficiency in Microsoft Office applications

Basic math and computer knowledge

Prolonged periods of sitting at a desk and working on a computer or other office equipment

Prolonged periods of standing in front of office equipment

Occasional bending, kneeling, pushing, and pulling carts

Must be able to lift up to 50 pounds at times

Preferred

Ability to read and understand medical records, forms, authorizations, etc., that are relevant

Experience in the ROI field or healthcare systems

HIPAA Certification

Company

Avalon

Achieve more, every day, by shifting a variety of critical business functions – including litigation support, eDiscovery, digital forensics, paper discovery, managed review and cybersecurity – to the experts at Avalon.

Founded in 2000

Syracuse, New York, USA

51-200 employees