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America First Credit Union · 16 hours ago

Consumer Loan Originator

Clinton, UT

Full-time

Onsite

Entry, Mid Level

2+ years exp

America First Credit Union is seeking a Consumer Loan Originator to establish and build member relationships by selling loan products and other services. The role involves interviewing members, processing loan applications, and providing professional service while maximizing the penetration of Credit Union products.

FinanceFinancial ServicesNon Profit

Responsibilities

Assumes responsibility for effectively coordinating, overseeing, and completing assigned loan functions:

Interviews, takes applications, and processes preliminary documentation on loan requests. Conducts personal and telephone interviews and discusses loan alternatives, credit criteria, interest rates, and loan documentation with the member in such a manner as to elicit a positive response from the member. Actively sells credit life, disability, and GAP insurance. Makes MFS referrals. Expectation is to meet monthly Credit Union sales standards including promotions and campaigns

Evaluates and verifies loan applications and credit criteria. Computes debt ratios. Verifies employment and income. Determines value of collateral. Verifies collateral insurance coverage. Recommends loan decisions and cross sells to the underwriting department within limits of authority and notifies applicant of loan decisions. Requests additional information if required

Processes loans including ordering of credit reports, title searches, appraisals, documents comments in internal underwriting and handles loan closings

Assumes responsibility for the effective development of Member relations

Maximizes the penetration of Credit Union products and services in order to meet/exceed established baselines

Makes appropriate recommendations for loan, deposits and other services. Is highly motivated and is both sales and goal oriented

Counsels members, where possible, concerning money management and discusses loan alternatives in such a manner as to elicit a positive response and repayment of current debt owed to the credit union

Resolve any rejects concerning loans and membership accounts in a timely manner. Assumes responsibility for processing and securing liens on collateralized loans and prompt follow up on titles still pending

Assumes responsibility for establishing and maintaining effective and professional business relationships with members:

Ensures that members’ requests, questions and issues are promptly and courteously resolved

Ensures that members are properly informed of Credit Union accounts and loan policies and services

Ensures that the Credit Union’s quality and professional reputation is projected and maintained and Credit Union Dress code is followed

Counsels members whose loan requests were denied, explaining reasons and alternatives

Responsible to open new accounts and all other credit union related products and services

Assumes responsibility for establishing and maintaining effective coordination and communication with area personnel and with management:

Assists all other employees in branch operational duties as needed

Assists in training and cross-training Receptionist and Senior Member Service Reps

Completes reports and records promptly and accurately

Attends and participates in meetings and trainings as required

Keeps Management informed of area activities and of any significant problems

Assumes Responsibility For Related Duties As Required Or Assigned

Stays informed regarding local and national economic conditions and legal and regulatory changes

Acts as loan processor / senior member service rep, and branch receptionist as needed

Ensures proper maintenance, cleanliness, and security of work area. Ensures member confidentiality is maintained

Accountable to review and respond to Point Score Compliance exceptions, policy violations, loan rejects in a timely manner

Completes special projects and other duties as assigned

Qualification

Credit Union products knowledgeCredit Union lending proceduresSales skillsLoan processingCommunication skillsProfessionalismCooperationAnalytical skillsComputer applications proficiencyMath skillsReading skills

Required

High School Graduate or equivalent

Successful completion Member Service Rep Certification and Senior Member Service Rep Certifications which include: (Lending Classes: Lending Sales, Lending 1, Lending 2, Business Services, SBA Lending, Lending 3, SAFE Act registration, Mortgage Lending and lending tests 1,2,3 passed with 85% or better)

Sales Certified based on loan volume, MCLO Certified based on volume

Thorough knowledge of Credit Union products, services, policies and procedures

Sound knowledge of credit union lending procedures, processing and Loan Pro

Strong understanding of related legal and regulatory standards

Solid understanding of Credit Union operations

Minimum of 2 years of progressive credit union experience, preferably in areas where product promotion, sales (in person and over the phone) and superior member service skills were demonstrated

Experience with new accounts and loan applications required

Excellent communication skills and public relation skills

Ability to recognize and offer sales opportunities that will benefit the member

Excellent Communication skills. Professional phone etiquette

Professionalism in appearance and attitude

Cooperative and works well with others

Able to analyze loan documents and other account information

Ability to operate related computer applications and software required to complete assigned responsibilities

Proficient math and reading skills